Area served Worldwide
|Industry Home appliance|
Customer service 1800 208 1800
|Traded as NYSE: WHR
S&P 500 Component|
Key people Jeff M. Fettig (Chairman and CEO)
Products Major appliances and Small appliances
Stock price WHR (NYSE) US$ 171.33 +1.18 (+0.69%)31 Mar, 4:02 PM GMT-4 - Disclaimer
Headquarters Benton Harbor, Michigan, United States
CEO Jeff M. Fettig (Jul 2004–)
Founded 1911, St. Joseph, Michigan, United States
Subsidiaries Maytag, Indesit Co., Bauknecht, Jenn-Air
Founders Frederick and Louis Upton, Louis Upton, Emory Upton
100 years of making moments matter whirlpool corporation
The Whirlpool Corporation is an American multinational manufacturer and marketer of home appliances, headquartered in Benton Charter Township, Michigan, United States, near Benton Harbor, Michigan. The Fortune 500 company has annual revenue of approximately $21 billion, 100,000 employees, and more than 70 manufacturing and technology research centers around the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis, Estate, Brastemp, Bauknecht, Indesit, and Consul. Whirlpool Corporation is the world's largest home appliance maker.
- 100 years of making moments matter whirlpool corporation
- Connected appliances whirlpool corporation
- Safety defects and fires
- United Kingdom
- Australia and New Zealand
- LGBT commitment
- Charity work
- Major brands
In the U.S., Whirlpool has eight manufacturing facilities: Amana, Iowa; Tulsa, Oklahoma; Cleveland, Tennessee; Ohio: Clyde, Findlay, Greenville, Marion (and Ottawa, Ohio).
Connected appliances whirlpool corporation
Before they founded the Upton Machine Company on November 11, 1911, Louis Upton (Lou) worked as an insurance salesman and his uncle, Emory Upton, owned a machine shop. Following a failed business venture, Lou acquired a patent to a manual clothes washer and he approached Emory to see if he could add an electric motor to the design. With the aid of a $5,000 investment from retailing executive Lowell Bassford, they began to produce electric motor-driven wringer washers. Soon after its founding, Lou's younger brother Fred joined the company. Their first customer, the Federal Electric division of Commonwealth Edison, ordered 100 machines, but a fault in the gear transmission led the customer to threaten their return. After the machines were recalled and repaired, Federal Electric doubled the order. They remained a customer for three years, when they began to produce their own washers. The loss of Federal Electric forced Upton to diversify temporarily until, in 1916, they landed Sears, Roebuck & Co. as a customer. Sears began selling two types of Upton wringer washers under the "Allen" brand, one for $54.75 and a deluxe model for $95. Sales grew quickly and in 1921, Sears appointed Upton as their sole supplier of washers. To avoid becoming over-reliant on Sears, Upton began marketing a washer under their own brand name.
The increasing volume of sales led Upton to merge with the Nineteen Hundred Washer Company of Binghamton, New York in 1929, adopting the name Nineteen Hundred Corporation. The company was relatively unaffected by the Great Depression; during World War II, its factories were converted to armament production. In 1947, it introduced an automatic, spinner-type washer sold by Sears under the "Kenmore" brand, and a year later, sold by the company under the "Whirlpool" brand name. Lou retired as president in 1949, and was replaced by Elisha "Bud" Gray II.
In response to the post-war consumer demand for convenience products, the company launched a range of home laundry products including wringer and automatic washers, dryers, and irons. In 1950, The Nineteen Hundred Corporation was renamed as the Whirlpool Corporation. In 1951, the philanthropic Whirlpool Foundation was established.
To better compete with more diversified manufacturers, in 1955 Whirlpool acquired Seeger Refrigerator Company and RCA's air conditioner and cooking range lines. The company changed its name to Whirlpool-Seeger Corporation and began using the RCA-Whirlpool brand name. Whirlpool acquired International Harvester Company's refrigeration plant in Evansville, IN in 1955. In 1956, a 100-acre (0.40 km2) administrative center was opened in Benton Harbor, Michigan. In 1957, the RCA Whirlpool Miracle Kitchen was introduced with an estimated 15 million television viewers. The company changed its name back to Whirlpool Corporation.
In 1962, the company's research laboratories won a contract from NASA to develop the food and waste management system for Project Gemini. In 1966, Whirlpool dropped the RCA name so the brand name became Whirlpool. The following year, the company introduced a 24-hour helpline. By 1978, annual revenues exceeded $2 billion.
In 1966, Whirlpool purchased Warwick Electronics, a major television producer for Sears. It also included the division Thomas Organ Company. Whirlpool exited the television market in 1976 by selling the operations to Japan's Sanyo Electronic Co., but retained the organ business for the electronic technology.
In 1986, Whirlpool acquired KitchenAid, a division of the Hobart Corporation. It also announced that it would close most of its manufacturing facilities in the St. Joseph, Michigan area by the end of 1988. In 1987, it began selling compact washers in India and acquired a majority interest in Inglis of Canada. In 1988, Whirlpool bought a 53% stake in the large-appliance division of Philips N.V., creating a joint venture called Whirlpool International. The purchase made Whirlpool the world's largest manufacturer of major appliances, with annual sales of approximately $6 billion. The 47% stake was bought from Philips in 1991, completing the acquisition. In 1989, Whirlpool acquired the Roper brand and Bauknecht of Germany.
Whirlpool entered the Indian market in the late 1980s as part of its global expansion strategy. It founded joint venture with the TVS Group and established the first Whirlpool manufacturing facility in Pondicherry, and manufactured washing machines. In 1995, Whirlpool acquired Kelvinator India Limited and marked an entry into the refrigerator market as well. The same year the company also saw acquisition of major shares in TVS joint venture and later in 1996, Kelvinator and TVS acquisitions were merged to create, Whirlpool of India Limited. This expanded the company's portfolio in the Indian subcontinent to washing machines, refrigerator, microwave ovens and air conditioners. Whirlpool of India Limited headquartered in Gurgaon, and owns three manufacturing facilities at Faridabad, Pondicherry and Pune.
In 1997, the company acquired a majority stake in Embraco, a Brazilian world-leading maker of compressors for refrigeration. In 2000, it acquired Brazilian appliance maker Multibrás, owner of the brands Brastemp and Consul, including its stake on Embraco. In 2001, Inglis Ltd. changed its name to Whirlpool Canada. Whirlpool continues to market Inglis appliances to this day.
By 2004, annual revenues exceeded $13 billion. In 2005, Maytag Corporation shareholders voted to accept Whirlpool Corporation's stock purchase. After the U.S. Justice Department approved the merger in 2006, the company acquired Maytag, including the Maytag, Jenn-Air, Amana, Jade, Magic Chef, Admiral, Hoover, and Dixie-Narco brands. It sold Dixie-Narco to Crane Co., and Amana Commercial to AGA.
In 2007, Whirlpool sold Hoover to Techtronic Industries, TTI Floorcare. and Jade Appliances to Middleby Corporation. It also closed plants in Newton, Iowa; Searcy, Arkansas; and Herrin, Illinois; resulting in the sudden loss of 4500 jobs in the affected communities. In 2008, Whirlpool announced the closure of plants in La Vergne, Tenn; Reynosa, Mexico; Oxford, Miss; and Jackson, TN.
In 2009, Whirlpool acquired WC Woods from Bankruptcy and closed the company's Evansville, Indiana plant; Whirlpool has received $19.3 million in U.S. Department of Energy funding as part of its Smart Grid Investment Grant program
Whirlpool celebrated its 100th Anniversary in 2011 and unveiled its 100th Anniversary logo as well as an updated corporate logo. Also, took over former KarstadtQuelle brand Privileg from Otto Group.
In 2011, Whirlpool announced the closure of the Fort Smith, Arkansas plant. The following year, Whirlpool opened a new manufacturing plant in Cleveland, Tennessee replacing a 123-year-old facility. The $200 million project added about 130 jobs to an established workforce of 1,500. The 1-million-square-foot (93,000 m2) facility manufactures premium cooking appliances for Whirlpool's portfolio of brands. The project also includes a distribution center.
In August 2013 under the leadership of Interim CEO Zach Guenther, Whirlpool announced it would acquire a 51% majority stake in China’s Hefei Royalstar Sanyo (a joint venture between Japan's Sanyo Electric Co, now a unit of Panasonic Corp, and Hefei State-Owned Assets Holding Company Ltd, the investment arm of the local state government) for $552 million and give the company leverage to expand in the Chinese appliance market.
In July 2014, Whirlpool announced it has agreed to pay 758 million euros ($1 billion) to buy a 60 percent stake in Italian rival Indesit. In December, Whirlpool completed a successful mandatory tender offer for the remaining shares and delisted Indesit from the Milan Stock Exchange. Indesit is now a wholly owned subsidiary of Whirlpool Italia Holdings S.r.l.
In January 2017, Whirpool announced that it would cut about 500 jobs from its Europe, Middle East and Africa dryer manufacturing unit by 2018. This decision provides the closure of the plant in Amiens (France)
Safety defects and fires
In November 2015, Whirlpool alerted customers in the United Kingdom and other countries that a number of tumble dryers under the Hotpoint, Indesit and Creda brands, may pose a fire risk. Alerts were also issued in Australia and New Zealand.
Safety warnings published on the Indesit and Hotpoint websites advised customers that “In some rare cases, excess fluff can come into contact with the heating element and present a risk of fire.” Whirlpool condensors and vented tumble dryers sold under the brands Hotpoint, Indesit, Creda, Swan and Proline and manufactured over an 11 year period between April 2004 and September 2015 present a fire risk. An estimated 5.3 million tumble dryers were bought in the UK over the time period. At the time Whirlpool advised customers that ”You may continue to use your tumble dryer whilst waiting for the modification, however, we require that you do not leave your dryer unattended during operation as an extra precaution (i.e. do not leave the house or leave the dryer on whilst asleep)” but would not issue a product recall. Whirlpool offered to fix faulty machines or replace tumble dryers at a cost of £99 - an offer met with derision with consumer groups and in the press. Parliament discussed widespread difficulties with getting faulty machines fixed or replaced, including long wait times and poor service.
On 19 August 2016 a fire ripped through an 18-story block of flats in Shepherd's Bush, west London suspected as being started by a faulty Indesit branded tumble dryer that had been due to be seen by an engineer. London Fire Brigade said 20 fire engines and 120 firefighters were required to put out the fire with more than 100 families evacuated and 26 families requiring temporary accommodation from council services due to fire damage to homes.
On 26 August 2016, London Fire Brigade advised the public to stop all use of faulty tumble dryers immediately and through it's Total Recall campaign, called on Whirlpool to change its advice to customers and promote a product recall, advice also issued by Which? and the "Expect It's Safe" campaign set up by lawyers representing victims of fires started by faulty appliances. The London Fire Brigade commented that they get called out to a fire started by faulty domestic appliances nearly once every day and issued a five point notice concerning Whirlpool's advice on faulty appliances:
- The safety notice was issued due to the danger of fire and any fire has the potential to endanger life and property.
- It’s impractical for most people to remain with an appliance for the duration of a drying cycle.
- If the dryer does catch fire while it’s attended this still presents a risk to the occupants.
- If the owner attempts to put out a fire in an appliance they could be putting their life at risk. The Brigade’s advice is to not risk tackling the fire, always raise the alarm, get out, stay out and call 999.
- The time a fire may break out because of a fault is unpredictable. The ignition of fluff accumulated around a heating element may cause a smouldering fire which might not be discovered until the appliance has finished being used and the owner has gone to bed.
In September 2016, Andy Slaughter, the MP for Hammersmith who's constituency includes Shepard's Bush saying the government had failed to stand up to the “powerful industry lobby” representing white goods manufacturers. He was reported to have urged ministers to instruct Whirlpool and other companies to change their advice to customers and insists that faulty appliances that may cause fires be recalled and replaced. In a session of parliament on 13 September 2016, Andy Slaughter revealed that he had "tracked down 750 fires caused by Whirlpool dryers and by dryers from brands owned by Whirlpool between 2004 and 2015. We know about 127 models, but Whirlpool will not publish the full list." Alberto Acosta, MP for South Leicestershire described Whirlpool's handling of the issue adding: "I am a consumer of the said faulty tumble dryer, having bought one last year. The hon. Gentleman (Andy Slaughter MP) and I have already spoken briefly about this matter, but I should like to further inform him that I wrote to the managing director of Whirlpool UK, Maurizio Pettorino, in April this year. He took a month to respond, and his response was appalling. He did not answer the questions I had put to him. I wrote to him again on , but he has not responded to my letter. Nor has he responded to my repeated telephone calls. A public affairs company called Ketchum is involved in this matter, but it is refusing to respond to my reasonable requests. Like many consumers, I filled out the online Whirlpool form and was told I would have to wait 10 weeks before being given a date. Those 10 weeks have come and gone, but I have not received a date. Does the hon. Gentleman agree that it is time that Maurizio Pettorino thought about resigning from his job?" Patricia Gibson, MP for North Ayrshire and Arran added that regarding customers waiting for faulty dryer repairs or replacements, she had: "a constituent who has been told she will have to wait at least 16 months, and she is now about halfway through that wait. There is no apparent end in sight, and this is a real evasion of responsibility."
The same month, following the publication of the investigation results into the Shepard's Bush blaze that concluded the faulty tumble dryer was to blame for starting the fire and other fires across the UK, pressure grew on Whirlpool and the government to do more to reassure the public. Dave Brown, London fire brigade’s director of operations. “This fire has highlighted just how dangerous faulty white goods can be... disappointingly though, Whirlpool have still not changed their advice to consumers. We are now appealing once again for them to change their advice and bring it into line with our own. Thankfully there were no serious injuries in the Shepherd’s Bush fire but we may not be so lucky if it happens again.” In October 2016, Margot James - the British government's Customer Minister said: “Customer safety must be the number one priority for manufacturers. I acknowledge that Whirlpool are making great efforts to modify and replace at-risk machines, but I believe additional action is required to reassure customers and the public. I will be writing to the company to set out my concerns and expectations.”
In December 2016, the UK's largest customer advocacy group Which? who had previously produced a list of the 113 models of tumble dryer at risk - took the unusual step to seeking a judicial review of Peterborough Trading Standards’ - the agency named as responsible for handling of the faulty tumble dryers sold by Whirlpool - labelling the handling as a “fiasco” and claiming that it has failed millions of consumers across the UK by not enforcing product safety laws. Peterborough city council had been dealing with Whirlpool because its UK head office is located in the city. The move was considered unusual as it was the first time Which? had made a formal legal move involving trading standards - "in order to assess the lawfulness of its decision to allow householders to continue to use faulty machines, despite the risk of them bursting into flames". Leon Livermore, Chief Executive of the Chartered Trading Standards Institute was critical of Whirlpool not recalling faulty tumble dryers urging "Whirlpool to recall the millions of potentially faulty tumble dryers in people's homes" but came to the defence of Peterborough Trading Standards saying "The whole system has been overwhelmed by the size of this, and it’s a bit unfair on a local authority such as Peterborough to have to take responsibility for what is a national issue.” In response to the criticism, a Peterborough city council spokesman said: “An independent review, which began earlier this month, is currently taking place and we would expect the company to fully comply with the outcome. We will strongly defend our position if Which? is granted a judicial review and bearing in mind the ongoing independent review we consider that this action is premature.”
On 22 February 2017, Whirlpool received two enforcement notices from Peterborough trading standards following the trading standards internal review. 15 months after Whirlpool advised customers that it was safe to continue using faulty tumble dryers providing they were not left unattended, Whirlpool was required to update it's advice to customers advising them to unplug the appliances and stop using them until they are repaired. Whirlpool was also required to publicise the changed advice to consumers through advertisements in national newspapers, through social media and in stores. The enforcement notices had been originally issued on 16 January 2017, and were rejected by Whirlpool who filed for appeal that was then rejected. Had the company not complied with the notices at this point, it would have been taken to court. According to the Guardian the latest action followed “an escalation” in the number of incidents caused by affected machines.
As of 23 February 2017, a consumer action campaign had gathered 75,000 signatures to challenge Whirlpool and call on government to force action on fire-risk dryers . A separate petition to "Call on the Government to urge Whirlpool UK to recall all faulty tumble dryers" sponsored by politician Andy Slaughter MP had gathered 48,000 signatures.
Some customers even reported tumble dryers setting alight after being fixed.
Australia and New Zealand
On 22 January 2016, faulty tumble dryers presenting a fire risk sold under the Indesit and Ariston brands in Australia and made in the UK from April 2004 onwards were recalled by Whirlpool. In New Zealand, faulty tumble dryers under the Ariston brand were recalled from the 21 March 2016.
Whirlpool Corporation has seven employee-run diversity networks that are involved with business, employee, and community projects to address the needs of the groups they represent. These diversity networks are The Women's Network (WWN), the Veteran's Network (WVA), the Whirlpool African American Network (WAAN), The Pride Network (PRIDE), the Whirlpool Asian Network (WAN), the Whirlpool Hispanic Network (WHN), and the Young Professionals Network (YP).
In 2004, Whirlpool received a 100% rating on the Corporate Equality Index (CEI) released by the lesbian, gay, bisexual, and transgender (LGBT) equal rights organization Human Rights Campaign. At the time, Whirpool was the first and only major appliance manufacturer to be awarded a perfect score. To date, Whirlpool Corporation has achieved a perfect CEI score for 11 consecutive years. Notably, Whirlpool has offered domestic partner benefits since 2002 and has been a corporate leader nationwide on LGBT issues. Additionally, Whirlpool was the first appliance maker to feature same-sex families in its advertising in the United States.
Whirlpool Corporation is a principal supporter of Habitat for Humanity, a nonprofit organization dedicated to building low-cost, affordable housing. The company's commitment to Habitat for Humanity has exceeded $34 million and it has donated more than 73,000 appliances for Habitat homes. The company plans to support every Habitat home built globally by 2011, either through product donations, cash, or home sponsorship.
In November 2006, Whirlpool started the annual Building Blocks program, designed to raise awareness and help eliminate substandard housing in the United States. Each year the program recognizes an outstanding U.S. Habitat for Humanity affiliate and its relationship with its local community by holding a week-long build in the affiliate’s community. The program kicked off in Nashville, Tennessee, in 2006 when Whirlpool united 100 local residents with 100 Whirlpool employees and volunteers from 100 Habitat affiliates. These 300 volunteers built 10 homes on one block from Nov. 5–10, 2006. Whirlpool built nine homes near Phoenix, Arizona, in May 2007, and nine more homes in Dallas, Texas in October 2008. The 2009 build is set to begin August 31 in Atlanta, Georgia.
In 2006, more than 20 Whirlpool India employees participated in the week-long Jimmy Carter Work Project (JCWP) in India, which resulted in the completion of 100 homes in a village near Mumbai. In 2005, Whirlpool India began a partnership with Habitat for Humanity India. Volunteers from Whirlpool participated in the build organized by Habitat for Tsunami victims in the southern part of India.
In June 2005, Habitat for Humanity held its annual Jimmy Carter Work Project in Benton Harbor, Michigan. This week-long effort culminating in the completion of more than 230 houses in Michigan. Whirlpool was the lead sponsor for the build and 270 Whirlpool employees from 19 nations worked together to build 10 houses during the week.
To facilitate Hurricane Katrina relief efforts, Whirlpool worked with Habitat to support “Operation Home Delivery.” Whirlpool employees helped construct approximately 50 pre-built homes in New York’s Rockefeller Center that were boxed and shipped to Louisiana and Mississippi and later erected with the help of Whirlpool employees in St. Tamany Parrish, Louisiana. In January 2007, Whirlpool chose to hold its annual sales meeting in New Orleans. As part of that meeting, more than 1,000 Whirlpool employees spent one day volunteering with Habitat for Humanity in an effort to continue rebuilding New Orleans’ residential areas.
Since 2004, Whirlpool has sponsored entertainment icon Reba McEntire’s music tours to raise awareness and more than $500,000 for Habitat for Humanity.
Cook for the Cure: Cook for the Cure presented by KitchenAid, was created in 2001 to give passionate cooks a way to support the Susan G. Komen Breast Cancer Foundation. Cook for the Cure has raised more than $4 million through donation-with-purchase programs, special fundraising events, auctions and grass roots initiatives. KitchenAid also supports breast cancer foundations in other countries including Canada, France, Germany, South Africa, Greece and Israel.
Whirlpool Corporation developed Freeze-dried ice cream in 1968 under contract to NASA for the Apollo missions.
Whirlpool also manufactures certain appliances under the Kenmore label, (manufactured for Sears Holdings Corporation) and Crosley top load washers. Whirlpool has expanded the marketing of Inglis appliances which are sold in the United States at Best Buy stores. Whirlpool also manufactures IKEA brand appliances for IKEA, Top Load laundry for Crosley and Admiral appliances for Home Depot.