Number of employees
Postal Service, Courier
Deepak Chopra, (president & CEO since February 1, 2011) Judy Foote, Minister of Public Services and Procurement Siân Matthews, Chairperson of the Board
Courier express services Freight forwarding services Logistics services
Deepak Chopra (1 Feb 2011–)
From anywhere... to anyone.
Alleged theft by canada post worker prompts investigation
Canada Post Corporation, known more simply as Canada Post (French: Société canadienne des postes, or simply Postes Canada), is the crown corporation which functions as the country's primary postal operator. Originally known as Royal Mail Canada (the operating name of the Post Office Department of the Canadian government founded in 1867), rebranding was done to the “Canada Post” name in the late 1960s, even though it had not yet been separated from the government. On October 16, 1981, the Canada Post Corporation Act came into effect. This abolished the Post Office Department and created the present day Crown corporation which provides postal service. The act aimed to set a new direction for the postal service by ensuring the postal service's financial security and independence.
- Alleged theft by canada post worker prompts investigation
- Canada post van makes a bad u turn at intersection
- Mail format
- Major products and services
- Transaction mail
- Personalized Mail
- Neighbourhood Mail
- Snap Admail
- Canada Post Store
- Comparison Shopping
- Issue of stamps
- Noted stamps
- Labour relations
- Rural mail
- Phasing out door to door delivery
- Profits and Losses
- Letters to Santa Claus
Canada Post provided service to more than 15.8 million addresses and delivered almost 9 billion items in 2015 and consolidated revenue from operations reached $8 billion. Delivery takes place via traditional "to the door" service by 25,000 letter carriers, through a 13,000 vehicle fleet. There are more than 6,200 post offices across the country, a combination of corporate offices and private franchises that are operated by retailers, such as drugstores. In terms of area serviced, Canada Post delivers to a larger area than the postal service of any other nation, including Russia (where service in Siberia is limited largely to communities along the railway). As of 2004, nearly 843,000 rural Canadian customers received residential mail delivery services.
Canada Post operates as a group of companies called The Canada Post Group. It employs approximately 64,000 full and part-time employees to deliver a full range of delivery, logistics and fulfillment services to customers. The Corporation holds an interest in Purolator Courier, Innovapost, Progistix-Solutions and Canada Post International Limited. In 2000, Canada Post created a company called Epost, allowed customers to receive their bill online for free (in 2007, Epost was absorbed into Canada Post).
Canada Post (French: Postes Canada) is the Federal Identity Program name. The legal name is Canada Post Corporation in English and Société canadienne des postes in French. During the late 1980s and much of the 1990s, the short forms used in the corporation's logo were "Mail" (English) and "Poste" (French), rendered as "Mail Poste" in English Canada, and "Poste Mail" in Quebec, although English-language advertising also still referred to the corporation as "Canada Post".
Canada post van makes a bad u turn at intersection
On August 3, 1527 in St. John's, Newfoundland, the first known letter was sent from present day Canada. While in St. John's, John Rut wrote a letter to King Henry VIII about his findings and planned voyage. Mail delivery within Canada first started in 1693 when the Portuguese born Pedro da Silva was paid to deliver mail between Quebec City and Montreal. Official postal services began in 1775, under the control of the British Government up to 1851. The first postage stamp (designed by Sir Sandford Fleming) went into circulation in Canada that same year. It was not until 1867 when the newly formed Dominion of Canada created the Post Office Department as a federal government department (The Act for the Regulation of the Postal Service) headed by a Cabinet minister, the Postmaster General of Canada. The Act took effect April 1, 1868, providing uniform postal service throughout the newly established country. The Canadian post office was designed around the British service as created by Sir Rowland Hill, who introduced the concept of charging mail by weight and not destination along with creating the concept of the postage stamp.
Prior to rural mail delivery, many Canadians living outside major cities and towns had little communication with the outside world. On 10 October 1908, the first free rural mail delivery service was instituted in Canada. The extension of residential mail delivery services to all rural Canadian residents was a major achievement for the Post Office Department.
The Post Office Department was an early pioneer of airmail delivery, with the first airmail flight taking place on June 24, 1918, carrying mail from Montreal to Toronto. A modern plaque at the site of Leaside Aerodrome reads: "At 10:12 a.m. on June 24, 1918, Captain Brian Peck of the Royal Air Force and mechanic Corporal C.W. Mathers took off from the Bois Franc Polo Grounds in Montreal in a JN-4 Curtiss two-seater airplane. They had with them the first bag of mail to be delivered by air in Canada. Wind and rain buffetted the small plane and forced it to make refuelling stops at Kingston and Deseronto. Finally, at 4:55 p.m., Peck and Mathers landed at the Leaside Aerodrome (immediately southwest of here). The flight had been arranged by a civilian organization, the Aerial League of the British Empire, to demonstrate that aviation was the way of the future." A regular air express service began in 1928.
The 1970s was a tough decade for the Post Office, with major strikes combined with annual deficits that had hit $600 million by 1981. This state of affairs made politicians want to rethink their strategy for the federal department. It resulted in two years of public debate and input into the future of mail delivery in Canada. The government sought to give the post office more autonomy, in order to make it more commercially viable and to compete against the new threat of private courier services. On October 16, 1981, the Federal Parliament passed the "Canada Post Corporation Act", which transformed Canada Post into a Crown corporation to create the Canada Post Corporation (CPC). The legislation also includes a measure that legally guarantees basic postal service to all Canadians. It stipulates that all Canadians have the right to expect mail delivery, regardless of where they live.
Several historical sites related to the history of the Post Office Department of Canada can be visited today. In Ontario, the first Toronto Post Office is still in operation. The site of the Air Canada Centre was once the Canada Post Delivery Building. Also notable are the Vancouver Main Post Office and the Dawson, Yukon, Post Office, a National Historic Site of Canada. In Peggys Cove, Nova Scotia, a nineteenth-century lighthouse acts as a seasonal post office for the tiny coastal community.
The Office of the Ombudsman at Canada Post was created in October 1997 as a result of the 1995 Canada Post Mandate Review conducted by an Advisory Panel appointed by the Canadian government.
The Ombudsman is the final appeal authority in resolving postal service complaints. If a complaint is not resolved to the customer’s satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.
The Ombudsman is independent of Canada Post staff and management, reporting directly to the Chairman of the Board of Directors. Mrs. Francine Conn was appointed on July 11, 2011 as the fourth and current Ombudsman at Canada Post. The services offered by the Office of the Ombudsman are free of charge.
Any letter sent within Canada has the destination address on the centre of its envelope, with a stamp, postal indicia, meter label, or frank mark on the top-right corner of the envelope to acknowledge payment of postage. A return address, although it is not required, can be put on the top-left corner or the back of the envelope in smaller type than the destination address.
Official addressing protocol is for the address to be in block letters, using a fixed-pitch typeface (such as Courier). The first line(s) of the address contain(s) the personal name and internal address of the recipient. The second-to-last line is the post office box, general delivery indicator, or street address, using the shortened name of the street type and no punctuation. The last line consists of the legal place name, a single space, the two-letter province abbreviation, two full spaces, and then the postal code. The country designation is unnecessary if mailed within Canada.
Major products and services
The Corporation has a directory of all its products and services called the Postal Guide and has divided its range of services into three main categories: Transaction Mail, Parcels and Direct Marketing.
The lettermail service allows the transmission of virtually any paper document. The 2015 and 2016 rate was 85 cents for a standard letter (30 g or less) and $1.20 for a letter between 30 g and 50 g. Rates usually increase in mid-January of each year (in 2014 the increase was delayed to the end of March); for ordinary letters (30 g or less), the 2014 rate was originally scheduled to be $0.65. The rate was regulated by a price-cap formula, linked to the inflation rate. The Corporation now has a “permanent” stamp that is valued at the domestic rate forever, eliminating the need to buy 1 cent stamps after a rate increase. The rates for lettermail are based on weight and size and determine whether the article falls into the aforementioned standard format, or in the oversize one.
The Canada Post website documents standards for delivery within Canada:
Daily cross-country airmail services were introduced in 1939. Canadian municipal delivery service standards are two days, as seen on the Lettermail Delivery Standards Grid.
Mail sent internationally is known as letter-post. It can only contain paper documents (See Light Packet and Small Packet below). The 2015 and 2016 rate for a standard letter is $1.20 if sent to the United States and $2.50 if sent to any other destination.
Canada Post offers four domestic parcel services. The rates are based on distance, weight, and size. The maximum acceptable weight is 30 kg.
Expedited Parcel USA
Xpresspost-USA and International
On September 22, 2014, Canada Post unveiled Snap Admail™, an all-in-one online tool that is aimed to support small businesses in the creation and execution of direct-marketing campaigns.
Canada Post Store
Canada Post operates a store front that sells a variety of stamps, and postal supplies to the public. The personal shop is focused on nominal postage, shipping supplies, and prepaid envelopes while the collectors shop has a selection of limited edition definitive and commemorative stamps as well as coins.
On October 26, 2010, Canada Post launched a comparison shopping service for Canadians. This service, Canada Post Comparison Shopper, allowed shoppers to find and compare product available to Canadians from over 500 stores across the USA and Canada. Notable features included price comparison, store policy information, cross-border shipping, duties and fees estimation, price history charts, reviews and color search ability. As of October 2012 the Comparison Shopper service is no longer available.
Issue of stamps
Although Canada Post is responsible for stamp design and production, the corporation does not actually choose the subjects or the final designs that appear on stamps. That task falls under the jurisdiction of the Stamp Advisory Committee. Their objective is to recommend a stamp program that will have broad-based appeal, regionally and culturally, reflecting Canadian history, heritage, and tradition.
Before Canada Post calls a meeting of the committee, it also welcomes suggestions for stamp subjects from Canadian citizens. Ideas for subjects that have recently appeared on a stamp are declined. The committee works two years in advance and can approve approximately 20 subjects for each year.
Once a stamp subject is selected, Canada Post’s Stamp Products group conducts research. Designs are commissioned from two firms, both chosen for their expertise. The designs are presented anonymously to the committee. The committee’s process and selection policy have changed little in the thirty years since it was introduced.
Canada Post has a history of troubled labour relations with its trade unions, particularly the Canadian Union of Postal Workers (CUPW) and the Letter Carriers Union of Canada (which merged with CUPW in 1989), culminating in periodic strike action that has halted mail service in Canada on different occasions. There have been at least 19 strikes, lockouts, and walkouts between 1965 and 1997, including several wildcat strikes. A number of these strikes since the 1970s have seen the corporation employ strikebreakers, resulting in back-to-work legislation being passed by the Canadian parliament.
In 2007, Canada Post was able to sign a 4-year agreement with CUPW without any labour disruptions. For 2007, 2008, and 2009 the corporation was named one of Canada's Top 100 Employers, as published in Maclean's magazine. In 2008, however, it endured a long strike by its administrative worker union — Public Service Alliance of Canada (PSAC) - which compromised customer service.
Nearly all Canada Post employees who are not in the CUPW belong to one of three smaller trade unions. The Canadian Postmasters and Assistants Association covers 12,000 rural workers, the Association of Postal Officials of Canada has 3,400 supervisors and the Union of Postal Communications Employees represents 2,600 technical workers.
On June 2, 2011, a labour action involving rotating strikes (the first strike to affect Canada Post in 14 years) commenced with CUPW members striking in Winnipeg, Manitoba and in Hamilton, Ontario on June 3. On June 14, 2011, Canada Post announced a lockout of CUPW members, marking the 20th work stoppage in the 46-year relationship between CUPW and Canada Post. Back to work legislation was passed in the Canadian Legislature which also mandated arbitration by a government appointed arbitrator. A new collective agreement was eventually signed in 2012 which included major concessions by the employees, such as a $4 per hour reduction in starting wages, and reduction of sick days from 15 to 7. This agreement expired January 31st, 2016. Negotiations for a new agreement are currently ongoing.
Labour negotiations between Canada Post and the CUPW began again in late 2015. As of 28 June 2016, the negotiations have been ongoing.
Safety of rural mobile delivery personnel on busy roads has been an ongoing concern. Canada Post launched the Rural Mail Safety Review as rural and suburban mail carriers across the country, supported by their union, raised complaints about workplace safety. As of March 2008, there have been more than 1,400 such complaints. In some cases, the union staged protests in delivering mail, even after Canada Post tests showed there was no undue traffic safety risk at a particular mail box. Such cases were referred to Labour Canada, who in several instances asked Canada Post to cease delivery to mailboxes. In December 2006, the Canadian government ordered that Canada Post maintain rural delivery wherever possible. On January 1, 2004 rural route contractors became employees of Canada Post and joined the Canadian Union of Postal Workers.
Moya Greene, former Canada Post CEO, was quoted as saying that years of under-investment to improve the company had hurt its efficiency and its financial performance. In September 2007, she estimated that modernizing the corporation would cost $2.7 billion over five to seven years for new buildings, equipment, technology and training.
The initiative, called Postal Transformation, has been rolled out across the country from 2010-2017. This transformation saw a fundamental change in the work duties of letter carriers. Previously, the delivery of parcels, clearance and transfers to retail postal outlets and collection of mail from street letter boxes was carried out by the separate position of a mail service courier, while letter carriers delivered the mail through walking routes, utilizing public transit and taxis to travel to their work locations. Today, letter carrier routes are motorized and they are responsible for delivering parcels, mail, clearing and transfers at retail postal outlets, and collection of mail from street letter boxes. The additional duties have led to increased overtime, work stress, and injuries to employees who are facing greater fatigue and delivering mail in the dark; with many complaining that regular routes can no longer be completed in 8 hours, resulting in forced overtime and undelivered mail.
Phasing out door-to-door delivery
In 2014, Canada Post began to phase out door-to-door service in urban centres, in favour of community mailboxes—a process that was estimated to affect 32% of Canadian addresses (subdivisions built after 1985 already use community mailboxes, and customers using rural mailboxes would not be affected). The decision was meant to be a cost-cutting measure in the face of financial losses, due primarily to the decreased use of traditional mail in favour of electronic alternatives.
The plan proved controversial; the CUPW criticized the move, which was expected to result in the loss of at least 8,000 jobs, by arguing that Canada Post should have attempted to expand its services to include new offerings, such as postal banking, rather than cutting jobs and reducing services. In 2015, the CUPW also filed a federal lawsuit demanding that the roll-out be suspended—an action endorsed by Mayor of Montreal Denis Coderre. During the 2015 Canadian federal election campaign, Liberal leader Justin Trudeau promised to halt the cutbacks at Canada Post and the shift to community mailboxes.
On October 26, 2015 following Trudeau's victory in the election, Canada Post announced that it would place the phase-out of door-to-door delivery "on hold in an orderly fashion", and that it would collaborate with the government on evaluating the future of the mail system in Canada.
Profits and Losses
For 16 years up until 2011, Canada Post realized an annual profit, and it has since had several profitable years. In 2011 Canada Post posted a pretax loss of $253 million, due in part to a 25-day employee lockout, and a $150 million pay equity class action lawsuit. In 2012 Canada Post rebounded to post a profit of $98 million before tax. In 2013 Canada Post lost $37 million overall. The Canada Post group's gross profit in 2014 was $269 million. In 2015, the corporation continued to remain profitable, posting a $136 million profit before tax.
Letters to Santa Claus
Canada Post receives millions of letters addressed to Santa Claus each year, with a special dedicated postal code, H0H 0H0. About 15,000 current and retired CUPW unionized employees respond to each letter received pretending to be Santa in many languages. Over the past 27 years, more than 15 million letters were written by CUPW volunteers.
In 2001, Canada Post started accepting e-mail messages to Santa. In 2006, more than 44,000 email messages were responded to.
In 1974, three Canada Post employees started to respond to mail addressed to Santa in Montreal, Quebec. In 1982, Canada Post rolled out the initiative across Canada and pledged that every letter sent in would receive a reply. It is not required to put on a stamp when sending a letter to Santa Claus. Canada Post also receives letters to God and on occasion, the Easter Bunny. The first Santa letter to arrive at The London (Ontario) Mail Processing Plant (LMPP) for the 2009 Holiday Season was Wednesday June 3, 2009.