Industry Telecommunications Founded 2003 Parent organization ZTE | Headquarters Nanjing, China Number of employees 4,000 | |
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Key people Zhongjun Bao（CEO & President） Products Business Support Systems,Operation Support Systems, Big Data Analytics | ||
ZTEsoft Technology Co., Ltd is a Chinese multinational telecommunication software company headquartered in Nanjing, China. As a subsidiary of ZTE Corporation, specializes in providing business support system (BSS) and operations support system (OSS) products and services to telecom operators, and other customers.
Contents
History
The company started in 1992 as a product line of ZTE Corporation. ZTEsoft was founded in 2003 in Nanjing, China. In 2007, the company became the largest B/OSS vendor in China, deploying projects in 29 provinces for China Telecom, China Unicom, and China Mobile.
Branches
The company sold through ZTE's network of branches, and developed its own direct sales network by establishing offices in Pakistan, Singapore, India and the Netherlands.
Products and services
“ZSmart” is the solution suite name. In order to help its customers realize their digital transformation challenge, the company defines its product and solutions into three aspects in line with TM Forum categories. Firstly, inter organization transformation in terms of creating Open Digital / IoE accommodating Internet-of-everything; Secondly, intra organization transformation by creating Agile IT & Operations to manage hybrid networks and devops; Thirdly, focusing on Customer Centricity to provide better customer experience using big data Analytics for measuring Service-level agreement (SLA) and ensuring security & privacy.
Open Digital/IoE
ZSmart M2M
ZSmart API
ZSmart DMS (Data Monetization Solution)
ZSmart AnyShare
ZSmartCity
Agile IT / Ops
ZSmart QRun (Quick Run)
ZSmart iNOC (integrated Network Operation Center)
ZSmart CCA (Comprehensive Complaint Analysis)
Customer Centricity / Analytics
ZSmart Digital CRM (Customer Relationship Management)
ZSmart CEMS (Customer Experience Management System)
ZSmart cvBS (Convergent Billing System)
ZSmart OCS (Online Charging System)
ZSmart CI (Customer Insight)
ZSmart MCCM (Multi-Channel Campaign Management)
ZSmart MI (Mobile Intelligence)
ZSmart iCS (intelligence Charging System)
ZSmart Integrated PCC (Policy & Charging Control)
Customers and Partners
The company has a presence in Asia, Europe, Africa and America with nearly 20 customers in Asia, 40 customers in Europe, 50 customers in Africa and 10 customers in America. To date, its solutions have been selected by 145 operators and serving over 700 million subscribers. The company has established long-term cooperation with telecom operators such as China Mobile, China Telecom, China Unicom, Orange Group, KPN, StarHub, MTN, etc.
The company has partnered with companies such as IBM, Atos, Indra, Tech Mahindra to work on transforming the business model and improving the service innovation.
Industry Recognition
2017：ISO20000 Certification for IT Service Management Systems
2016: ZTEsoft Positioned as Leader in Gartner IRCM Magic Quadrant
2016：Stratecast Frost & Sullivan Awards ZTEsoft and its ZSmart Suite of CSP Billing Solutions
2015: ZTEsoft Positioned as Leader in Gartner IRCM Magic Quadrant
2015:TM Forum President’s Awards
2015:Information Technology Infrastructure Library (ITIL)
2015:ISO27001 Certification for Information Security Management System Standard
2014:TM Forum Excellence Award