Telephone number

Concept and methodology

When telephone numbers were first used they were very short, from one to three digits, and were communicated orally to a switchboard operator when initiating a call. As telephone systems have grown and interconnected to encompass worldwide communication, telephone numbers have become longer. In addition to telephones, they have been used to access other devices, such as computer modems, pagers, and fax machines. With landlines, modems and pagers falling out of use in favor of all-digital always-connected broadband Internet and mobile phones, telephone numbers are now often used by data-only cellular devices, such as some tablet computers, digital televisions, video game controllers, and mobile hotspots, on which it is not even possible to make or accept a call.

The number contains the information necessary to identify uniquely the intended endpoint for the telephone call. Each such endpoint must have a unique number within the public switched telephone network. Most countries use fixed length numbers (for normal lines at least) and therefore the number of endpoints determines the necessary length of the telephone number. It is also possible for each subscriber to have a set of shorter numbers for the endpoints most often used. These "shorthand" or "speed calling" numbers are automatically translated to unique telephone numbers before the call can be connected. Some special services have their own short numbers (e.g., 1-1-9, 9-1-1,1-0-0, 1-0-1, 1-0-2, 0-0-0, 9-9-9, 1-1-1, and 1-1-2 being the Emergency Services numbers for China, Japan, India, South Korea, Taiwan and Sri Lanka; Canada and the United States; Australia and Israel (Police); Israel (Paramedic); Israel (Fire); the United Kingdom, Ireland, South Africa, Poland, Saudi Arabia, the United Arab Emirates, Morocco, Macao, Bahrain, Qatar, Bangladesh, Botswana, Ghana, Kenya, Hong Kong, Malaysia, Mauritius, Singapore, Zimbabwe, Trinidad, Tobago; New Zealand; Kuwait and the European Union, respectively.)

The dialing plan in some areas permits dialing numbers in the local calling area without using area code or city code prefixes. For example, a telephone number in North America consists of a three-digit area code, a three-digit central office code, and four digits for the line number. If the area has no area code overlays, seven-digit dialing may be permissible for calls within the area, but some areas have implemented mandatory ten-digit dialing.

Other special phone numbers are used for high-capacity numbers with several telephone circuits, typically a request line to a radio station where dozens or even hundreds of callers may be trying to call in at once, such as for a contest. For each large metro area, all of these lines will share the same prefix (such as 404-741-xxxx in Atlanta and 305-550-xxxx in Miami), the last digits typically corresponding to the station's frequency, callsign, or moniker.

In the international telephone network, the format of telephone numbers is standardized by ITU-T recommendation E.164. This code specifies that the entire number should be 15 digits or shorter, and begin with a country prefix. For most countries, this is followed by an area code or city code and the subscriber number, which might consist of the code for a particular telephone exchange. ITU-T recommendation E.123 describes how to represent an international telephone number in writing or print, starting with a plus sign ("+") and the country code. When calling an international number from a landline phone, the + must be replaced with the international call prefix chosen by the country the call is being made from. Many mobile phones allow the + to be entered directly, by pressing and holding the "0" for GSM phones, or sometimes "*" for CDMA phones.

The format and allocation of local phone numbers are controlled by each nation's respective government, either directly or by sponsored organizations (such as NANPA in the US or CNAC in Canada). In the United States, each state's public service commission regulates, as does the Federal Communications Commission. In Canada, which shares the same country code with the U.S. (due to Bell Canada's previous ownership by the U.S.-based Bell System), regulation is mainly through the Canadian Radio-television and Telecommunications Commission.

Local number portability (LNP) allows a subscriber to request moving an existing telephone number to another telephone service provider. Number portability usually has geographic limitations, such as an existing local phone company only being able to port to a competitor within the same rate centre. Mobile carriers may have much larger market areas, and can assign or accept numbers from any area within the region.

Within most North American rate centres, local wireline calls are free, while calls to all but a few nearby rate centres are considered long distance and incur a per-minute toll. In a few large US cities, as well as most points outside North America, local calls are not flat-rated or "free" by default.

U.S. history

In the late 1870s, the Bell interests started utilizing their patent with a rental scheme, in which they would rent their instruments to individual users who would contract with other suppliers to connect them; for example from home to office to factory. Western Union and the Bell company both soon realized that a subscription service would be more profitable, with the invention of the telephone switchboard or central office. Such an office was staffed by an operator who connected the calls by personal names. Some have argued that use of the telephone altered the physical layout of American cities.

The latter part of 1879 and the early part of 1880 saw the first use of telephone numbers at Lowell, Massachusetts. During an epidemic of measles, the physician, Dr. Moses Greeley Parker, feared that Lowell's four telephone operators might all succumb to sickness and bring about paralysis of telephone service. He recommended the use of numbers for calling Lowell's more than 200 subscribers so that substitute operators might be more easily trained in such an emergency. Parker was convinced of the telephone's potential, began buying stock, and by 1883 he was one of the largest individual stockholders in both the American Telephone Company and the New England Telephone and Telegraph Company.

Even after the assignment of numbers, operators still connected most calls into the early 20th century: "Hello, Central. Get me Underwood-342." Connecting through operators or "Central" was the norm until mechanical direct-dialing of numbers became more common in the 1920s.

In rural areas with magneto crank telephones connected to party lines, the local phone number consisted of the line number plus the ringing pattern of the subscriber. To dial a number such as "3R122" meant making a request to the operator the third party line (if making a call off your own local one), followed by turning the telephone's crank once, a short pause, then twice and twice again. Also common was a code of long and short rings, so one party's call might be signaled by two longs and another's by two longs followed by a short. It was not uncommon to have over a dozen ring cadences (and subscribers) on one line.

In the most areas of North America, telephone numbers in metropolitan communities consisted of a combination of digits and letters, starting in the 1920s until the 1960s. Letters were translated to dialed digits, a mapping that was displayed directly on the telephone dial. Each of the digits 2 to 9, and sometimes 0, corresponded to a group of typically three letters. The leading two or three letters of a telephone number indicated the exchange name, for example, EDgewood and IVanhoe, and were followed by 5 or 4 digits. The limitations that these system presented in terms of usable names that were easy to distinguish and spell, and the need for a comprehensive numbering plan that enabled direct-distance dialing, led to the introduction of all-number dialing in the 1960s.

The use of numbers starting in 555- (KLondike-5) to represent fictional numbers in U.S. movies, television, and literature originated in this period. The "555" prefix was reserved for telephone company use and was only consistently used for directory assistance (information), being "555-1212" for the local area. An attempt to dial a 555 number from a movie in the real world will always result in an error message when dialed from a phone in the United States. This reduces the likelihood of nuisance calls. Also, QUincy(5-5555) was used, because there was no Q available. Phone numbers were traditionally tied down to a single location; because exchanges were "hard-wired", the first three digits of any number were tied to the geographic location of the exchange.

Alphanumeric telephone numbers

Until the early 1960s, many local telephone companies, as well as the North American Numbering Plan of 1947, prescribed telephone number formats that included the name of the central office to which each telephone was connected. Traditionally, these names were often the names of towns, villages, other locally significant names, but larger communities that required more than one central office, may have used other names for each central office, such as Main, East, West, Central. Names were convenient to use and reduced errors when telephone numbers were exchanged verbally between subscribers and operators. When subscribers could dial themselves, the initial letters of the names were converted to digits as displayed on the rotary dial. Thus, telephone numbers contained one, two, or even three letters followed by up to five numerals. Such numbering plans are called 2L-4N, or simply 2-4, for example, as shown in the photo of a telephone dial of 1939 (right). In this example, LAkewood 2697, indicates that a subscriber dialed the letters L and A, then the digits 2, 6, 9, and 7 to reach this telephone in Lakewood, NJ (USA).

In December 1930, New York City became the first city in the United States to adopt the two-letter, five-number format (2L-5N), which became the standard after World War II, when the Bell System administration designed the North American Numbering Plan to prepare the United States and Canada for Direct Distance Dialing (DDD), and began to convert all central offices to this format. This process was complete by the early 1960s.

United Kingdom

In the UK, letters were assigned to numbers in a similar fashion as in North America, except that the letter O was allocated to the digit 0 (zero); digit 6 had only M and N. The letter Q was later added to the zero position on British dials, in anticipation of direct international dialing to Paris which commenced in 1963. This was necessary because French dials already had Q on the zero position, and there were exchange names in the Paris region which contained the letter Q.

Most of the United Kingdom had no lettered telephone dials until the introduction of Subscriber Trunk Dialing (STD) in 1958. Prior to that time, only the director areas (Birmingham, Edinburgh, Glasgow, Liverpool, London and Manchester) and the adjacent non-director areas had the lettered dials; the director exchanges used the three-letter, four-number format. With the introduction of trunk dialing, the need for all callers to be able to dial numbers with letters in them led to the much more widespread use of lettered dials. The need for dials with letters was finally abandoned with the conversion to all-digit numbering in 1968.

Intercepted number

In the middle 20th century in North America when a call could not be completed, for example because the phone number was not assigned, had been disconnected, or was experiencing technical difficulties, the call was routed to an intercept operator who informed the caller. In the 1970s this service was converted to Automatic Intercept Systems which automatically choose and present an appropriate intercept message. Disconnected numbers are reassigned to new users after the rate of calls to them declines.

Outside of North America operator intercept was rare, and in most cases calls to unassigned or disconnected numbers would result in a recorded message or number-unobtainable tone being returned to the caller.

Special feature codes

Telephone numbers are sometimes prefixed with special services, such as vertical service codes, that contain signaling events other than numbers, most notably the star (*) and the number sign (#). Vertical service codes enable or disable special telephony services either on a per-call basis, or for the station or telephone line until changed. The use of the number sign is most frequently used as a marker signal to indicate the end of digit sequences or the end of other procedures; as a terminator it avoids operational delays when waiting for expiration of automatic time-out periods.

In popular culture

Australian films and television shows do not employ any recurring format for fictional telephone numbers; any number quoted in such media may be used by a real subscriber. The 555 code is used in the Balmain area of Sydney and the suburbs of Melbourne. Although in many areas being a prefix of 55 plus the thousand digit of 5 (e.g. 55 5XXX), would be valid, the numbering system was changed so that 555 became 9555 in Sydney and Melbourne, and in the country, there are 2 new digits ahead of the 55.

However, elsewhere, as in the United States, fictitious telephone numbers are often used in films and on television to avoid disturbances by calls from viewers. For example, The United States 555 (KLondike-5) exchange code was never assigned (with limited exceptions such as 555-1212 for directory assistance). Therefore, American films and TV shows have used 555-xxxx numbers, in order to prevent a number used in such a work from being called.

The film Bruce Almighty (2003) originally featured a number that did not have the 555 prefix. In the cinematic release, God (Morgan Freeman) leaves 776-2323 on a pager for Bruce Nolan (Jim Carrey) to call if he needed God's help. The DVD changes this to a 555 number. According to Universal Studios, which produced the movie, the number it used was picked because it did not exist in Buffalo, New York, where the movie was set. However, the number did exist in other cities, resulting in customers' having that number receiving random calls from people asking for God. While some played along with the gag, others found the calls aggravating.

The number in the Glenn Miller Orchestra's hit song "Pennsylvania 6-5000" (1940) is the number of the Hotel Pennsylvania in New York City. The number is now written as 1-212-736-5000. According to the hotel's website, PEnnsylvania 6-5000 is New York's oldest continually assigned telephone number and possibly the oldest continuously-assigned number in the world.

Tommy Tutone's hit song "867-5309/Jenny" (1982) led to many unwanted calls by the public to telephone subscribers who actually were assigned that number.