Type Division Key people Bharat Masrani (CEO) Website www.tdcanadatrust.com Headquarters Toronto, Canada Parent organization Toronto-Dominion Bank Number of locations 2,600 | Industry Financial Services Services Banking Customer service 00 1 416-983-5393 CEO Bharat Masrani (2014–) Founded 2000, Toronto, Canada Area served Canada | |
 | ||
Profiles | ||
2010 td canada trust commercial
TD Canada Trust is the personal, small business and commercial banking operation of the Toronto-Dominion Bank (TD) in Canada. TD Canada Trust offers a range of financial services and products to more than 10 million Canadian customers through more than 1,100 branches and 2,600 "Green Machine" ATMs.
Contents
The current TD Canada Trust division was formed after TD's acquisition of Canada Trust in 2000. All new and most existing accounts are officially issued by TD Bank (Institution Number: 004), although Canada Trust (Institution Number: 509) remains a separate subsidiary entity, and remains the issuer of accounts opened at that institution prior to the merger.
Since 2012, TD has been phasing-out the "Canada Trust" part of its name from its logo online, in advertisements, and on stationery.
History
Canada Trust was formerly an independent company, founded in London, Ontario in 1864 as Huron and Erie Savings and Loan Society.
The company was acquired by TD Bank in 2000, which adopted the new brand name "TD Bank Financial Group". Canada Trust's retail division was merged with TD's existing retail banking operations over the course of 2000-2001 to collectively form "TD Canada Trust". Canada Trust President and CEO W. Edmund Clark was made President and COO of TD, and later ascended to President and CEO of TD Bank Financial Group in 2002.
TD in the Media
Toronto-Dominion Bank has recently come under fire due to a series of articles published by CBC News that question their banking practices. The first article writen to the Go Public portion of the CBC Business section was posted on Mar 10, 2017 5:00 AM ET under the title " 'We do it because our jobs are at stake': TD bank employees admit to breaking the law for fear of being fired"[1].
On March 15, 2017 only five days later another article was released by CBC News that reported thousands of banking employees from the top five banks in Canada RBC, BMO, CIBC, TD and Scotiabank all being pressured to meet unreasonable sales targets[2].
Operations
TD Canada Trust markets itself as having longer hours than any other major bank. Since late 2007, most branches are open 8-6 Monday to Wednesday (some until 8pm), 8-8 Thursday and Friday, and 8-4 on Saturday, with some exceptions for very low-traffic branches. As of February 2011, over 300 branches are open 11-4 on Sundays. All branches are closed most statutory holidays.
Online Banking
TD Customers are able to do online banking through TD's EasyWeb system. EasyWeb allows users to perform transactions, manage bills, update personal information, manage investments, and view banking histories.
In 2011, TD Canada Trust launched a mobile banking app for iOS, Android and BlackBerry platforms, allowing clients to perform many of the same transactions that are available through EasyWeb online banking.
In June 2012, TD Canada Trust introduced an enhanced Access Card with the new VISA Debit / Interac Flash Access Card which allows customers to use it via phone/online and at international merchants through the Visa network.
Services
TD provides over 200 different languages on phone service for customers in Canada, such as English, French, Mandarin and Cantonese. Seven languages (English, French, Italian, Cantonese and Portuguese ) on ATMs.