Area served North America Headquarters Palo Alto Type of business Private | Website Official Website Founded 2010 | |
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Industry Loyalty rewards
Hospitality Key people Jeff Low (Founder & CEO) Products Loyalty program for independent hotels | ||
Stash Hotel Rewards is an American company that produces a loyalty rewards program for a network of nearly 200 independent hotels in the United States, Panama, and the Caribbean. The membership is free to join, and guests are given 5 points for every dollar spent at hotels in the network. It is the largest points-based loyalty reward program for independent hotels in North America. The company was founded in 2010 and is based in Palo Alto, California.
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History
The company was founded in May 2010 in Palo Alto, California by former Expedia executive, Jeff Low (who also serves as the company's CEO). Low had previously been responsible for the creation of Expedia's "Thank You" rewards program. At its outset, Stash had enlisted 65 hotels (including boutiques, spas, and resorts) in 50 cities mostly across the United States. By August, those numbers had increased to 79 hotels in 63 cities including Boston, San Francisco, New York City, Los Angeles, Chicago, and others. In 2011, the network included 150 properties, including one in the United States Virgin Islands.
In early 2014, Stash became the largest loyalty reward program for independent hotels in North America. It also began fostering a larger presence in the Caribbean. In January 2014, a study conducted by researchers from Cornell University, Ithaca College, and Michigan State University showed that hoteliers who had enrolled in the Stash Hotel Rewards program saw an average increase of incremental revenue between $400,000 and $780,000 annually.
In 2015, Stash introduced the Stash Hotel Rewards Visa Card which gives cardholders points for staying at any hotel whether it's in the Stash network or not. By 2016, the company's network included over 160 properties in the United States, Panama, and the Caribbean.
Operation
Stash Hotel Rewards' main product offering is a loyalty reward program for a network of nearly 200 independent hotels in the United States (including Hawaii), Panama, and the Caribbean (including Turks and Caicos). It is free to sign up for the program, and guests who enroll are awarded 5 points for every dollar spent at in-network hotels. Those points can then be redeemed for a free stay at any in-network hotel, and there are no blackout or expiration dates. Stash differs from most traditional loyalty programs in that it allows individual properties to set the amount of points required to redeem a free night. For instance, a hotel in-season may increase the amount of points required to redeem a free stay while an out-of-season hotel may decrease the amount.
Stash also offers the Stash Hotel Rewards Visa Card which allows Stash enrollees to earn points at hotels regardless of whether or not it's in the Stash network. When guests book a non-Stash hotel with the credit card, they are rewarded 2 points per dollar spent. The card also provides an additional 3 reward points per dollar spent (a total of 8 points) when used to book a hotel in the Stash network. The card was developed in association with Synchrony Financial.