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Philip B Crosby

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Name
  
Philip Crosby

Years active
  
1952 – 1999


Occupation
  
Quality consultant

Residence
  
Winter Park, Florida

Role
  
Businessman

Philip B. Crosby Philip B Crosby

Full Name
  
Philip Bayard Crosby

Born
  
June 18, 1926 (
1926-06-18
)
Wheeling, West Virginia

Resting place
  
Palm Cemetery, Winter Park, Florida

Alma mater
  
Ohio College of Podiatric Medicine

Died
  
August 18, 2001, Asheville, North Carolina, United States

Education
  
Kent State University College of Podiatric Medicine (1946–1950)

Parents
  
Mary Crosby, Edward K. Crosby

Books
  
Quality Is Free, Quality without tears, Let's talk quality, Quality and me, The absolutes of leaders

Similar People
  
Joseph M Juran, W Edwards Deming, Kaoru Ishikawa, Phillip Crosby

Cause of death
  
Respiratory failure

Philip b crosby


Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.

Contents

Philip B. Crosby Philip B Crosby Sang Legenda Pencetus Zero Defect

Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

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Philip b crosby


Early life and career

Philip B. Crosby Philip B Crosby Lean Strategies International

Crosby was born in Wheeling, West Virginia, in 1926. He served in the Navy during World War II and again during the Korean War. In between, he earned a degree from the Ohio College of Podiatric Medicine.

Philip B. Crosby TOP 25 QUOTES BY PHIL CROSBY AZ Quotes

His first job in the field of quality was that of test technician in the quality department at Crosley Corporation in Richmond, Indiana beginning in 1952. He left for a better-paying position as reliability engineer at Bendix Corporation in Mishawaka, Indiana in 1955, working on the RIM-8 Talos missile. He left after less than two years to become senior quality engineer at The Martin Company's new Orlando, Florida organization to develop the Pershing missile. There he developed the Zero Defects concept. He eventually rose to become department head before leaving for ITT Corporation in 1965 to become director of quality.

Philip Crosby Associates

Philip B. Crosby Philip Crosby Collection

In 1979, Crosby started the management consulting company Philip Crosby Associates, Inc. This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida, and at eight foreign locations. Also in 1979, Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s, North American manufacturers were losing market share to Japanese products largely due to the superior quality of the Japanese goods.

Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT). He also included four major principles:

  1. The definition of quality is conformance to requirements (requirements meaning both the product and the customer's requirements)
  2. The system of quality is prevention
  3. The performance standard is zero defects (relative to requirements)
  4. The measurement of quality is the price of nonconformance

His belief was that an organization that establishes good quality management principles will see savings returns that more than pay for the cost of the quality system: "quality is free". It is less expensive to do it right the first time than to pay for rework and repairs.

Works

  • Crosby, Philip (1967). Cutting the cost of quality. Boston, Industrial Education Institute. OCLC 616899. 
  • —— (1969). The strategy of situation management. Boston, Industrial Education Institute. OCLC 13761. 
  • —— (1979). Quality is Free. New York: McGraw-Hill. ISBN 0-07-014512-1. 
  • —— (1981). The Art of Getting Your Own Sweet Way. McGraw-Hill. ISBN 0-07-014527-X. 
  • —— (1984). Quality Without Tears. New York: McGraw-Hill. ISBN 0-07-014511-3. 
  • —— (1986). Running things. New York: McGraw-Hill. ISBN 0-07-014513-X. 
  • —— (1988). The Eternally Successful Organization. New York: McGraw-Hill. ISBN 0-07-014533-4. 
  • —— (1989). Let's talk quality. New York: McGraw-Hill. ISBN 0-07-014565-2. 
  • —— (1990). Leading, the art of becoming an executive. New York: McGraw-Hill. ISBN 0-07-014567-9. 
  • —— (1994). Completeness: Quality for the 21st Century. Plume. ISBN 0-452-27024-3. 
  • —— (1995). Philip Crosby's Reflections on Quality. McGraw-Hill. ISBN 0-07-014525-3. 
  • —— (1996). Quality is still free: Making Quality Certain in Uncertain Times. McGraw-Hill. ISBN 0-07-014532-6. 
  • —— (1997). The Absolutes of Leadership (Warren Bennis Executive Briefing). Jossey-Bass. ISBN 0-7879-0942-4. 
  • —— (1999). Quality and Me: Lessons from an Evolving Life. Jossey-Bass. ISBN 0-7879-4702-4. 

    • References

    Philip B. Crosby Wikipedia
    (Text) CC BY-SA