One World Direct is a U.S. company that provides outsourced fulfillment, call center and e-commerce services to other companies. As such, it is typically categorized as a third-party fulfillment company or call center. One World’s operation is headquartered in Mobridge, South Dakota with distribution centers in Mobridge, Mira Loma, California and Columbus, Ohio, and contact centers in Mobridge and Rapid City, South Dakota. The company’s sales offices are located in Pasadena, California.
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History
The company was founded in 1994 by Thomas E. Unterseher and Heather K.A. Bohr. The couple moved from Pasadena to Mobridge to start the company and take advantage of South Dakota’s lower operating cost environment. One World Direct was originally named One World Distribution. The company changed its name to One World Direct in 2009.
In 1999, One World was named a “Top Ten Growing with Technology” award winner by Inc. Magazine and Cisco Systems. In 2001, the company’s co-founder, Thomas Unterseher was named one of “Ten Outstanding Young South Dakotans.” In 2005, the company was named “Progressive Business of the Year” by the Mobridge Chamber of Commerce. In 2006, One World was named “Business of the Year.”
Unterseher is known as a local change agent and proponent of rural development through technology.
Clients and services
One World’s clients range from large Fortune 500 companies such as Sony to small dot com operations. The company serves clients who sell their products through e-commerce and direct-to-consumer channels. In addition to order fulfillment, call center and e-commerce integration, One World provides returns processing, warehousing, inventory management and credit card processing.