North East Ambulance Service NHS Foundation Trust (NEAS) is the authority responsible for providing NHS ambulance services in North East England, covering the counties of County Durham, Northumberland and Tyne and Wear and the boroughs of Darlington, Hartlepool, Middlesbrough, Redcar and Cleveland and Stockton-on-Tees. The trust was formed on 1 July 2006, following the merger of the existing North East Ambulance Service and the Tees division of the Tees, East and North Yorkshire Ambulance Service (TENYAS). Northumbria Ambulance Service and County Durham Ambulance Service had previously merged on 1 April 1999.[1]
It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role. There is no charge to patients for use of the service, and under the Patient's Charter, every person in the United Kingdom, has the right to the attendance of an ambulance in an emergency. The North East Ambulance Service also provides Patient Transport Services (PTS) or non-emergency services to patients in the area.
The North East Ambulance Service currently operates 107 emergency ambulances, 50 rapid response cars, 28 urgent care vehicles, 2 bariatric ambulances, 242 patient transport vehicles, 5 community paramedic cars, and 120 support service vehicles.
NEAS is one of four trusts in the country to receive a "good" rating in the 2006/7 Healthcare Commission Healthcheck report. This is the highest rating achieved by any ambulance service for provision of care.
On 23 August 2010, the North East Ambulance Service announced it was trialling a new service known as NHS 111. The trials would mean that anyone living in the County Durham and Darlington area could dial 111 to access out of hours urgent care. The idea is for this service to be rolled out nationally and to replace NHS Direct.
Between April and October 2013 the service recorded 10,072 "incidents" in which handovers to hospital accident and emergency departments have taken longer than 30 minutes and 499 which took longer than one hour triggering fines of £250,000.
999 emergency serviceNHS 111 servicePatient Transport ServiceDurham Urgent Care Transport (DUCT)Accident and Emergency TierChaplinECCM Emergency Care Clinical ManagerParamedicAdvanced TechnicianEmergency Medical Technician (ECT)Emergency Care AssistantTrainee Emergency Care TechnicianStudent ParamedicStudent Dental NurseVeterinary Nurse: (for the HART dog section)
Patient Transport Service TierTeam LeaderAmbulance WizardAmbulance Care Assistant (ACA)Apprentice (PTS)
Control RoomRear Vice Admiral (surface fleet)Duty ManagerTeam Leader (Call Takers)Dispatch OfficerCommunications OfficerCommunications Support OfficerCall OperatorClinical SupervisorClinical Nurse AdvisorClinical Paramedic Advisor
HeadquartersThe main trust HQ is currently based in
Newburn Riverside,
Newcastle upon Tyne. The HQ is known as Bernicia House.
Control CentresThere are now two control rooms currently operating for NEAS. Bernicia House (Newcastle upon Tyne); Russell House (
Hebburn) 999 emergency calls and NHS 111 urgent care calls are answered by call takers at all two sites. The Patient Transport Service calls are answered by the call takers primarily HQ,
Fleet WorkshopThe main fleet workshops is based at Pallion in Sunderland. However a secondary workshop is located in Stockton-On-Tees.
Training CentresThe two main training centres for NEAS are based at Lanchester Road Hospital in Durham and at some fire stations in the area.
Ambulance Divisions/DesksNorth East Ambulance Service are split into 3 divisions or dispatch desk areas at known in the control room. There is North which covers Northumberland (Berwick, Alnwick, Ashington, Hexham), Newcastle and
North Tyneside. There is Central which covers South Shields,
Gateshead, Sunderland, Houghton-le-spring, Washington and North Durham including Chester-Le-Street, Stanley, Consett, Durham. And finally Tees which covers Middlesbrough, Stockton, Hartlepool, Carlin How, Redcar, Coulby Newham and South Durham including Seaham, Peterlee, Darlington, Crook, Weardale, Barnard Castle, Spennymoor, Bishop Auckland, Newton Aycliffe.
Ambulance StationsBelow are all of the NEAS ambulance stations including the dispatch desk they would come under in the control room.
Alnwick – NorthAmble – NorthAshington – NorthBackworth – NorthBarnard Castle – SouthBelford – NorthBellingham1 – NorthBillingham – TeesBerwick-upon-Tweed – NorthBishop Auckland – SouthBlyth2 – NorthBlucher – NorthCarlin How – SouthCentral (Netherby Drive, Newcastle upon Tyne) – NorthChester-le-Street – CentralConsett – CentralCoulby Newham – SouthCramlington2 – NorthCrook – SouthDarlington2 – SouthDebdon Gardens – NorthFulwell – CentralFishburn – SouthGateshead – CentralGilesgate – CentralHaltwhistle1 – NorthHartlepool North – SouthHartlepool South – SouthHawkeys Lane – NorthHebburn2 – CentralHexham – NorthMiddlesbrough – SouthMiddleton-in-Teesdale – SouthMonkton- CentralMorpeth – NorthNewton Aycliffe – SouthPallion – CentralPeterlee – SouthPrudhoe2 – NorthRainton Bridge2 – CentralRedcar – SouthRothbury1 – NorthRyhope – CentralSandyford3 – NorthSeaham – SouthSouth Shields – CentralStanley – CentralStockton-On-Tees – SouthSwalwell2 – CentralUniversity Hospital of North Durham Rapid Response Station – CentralWallsend – NorthWashington – CentralWeardale (St John's Chapel) – SouthWideopen – NorthWooler – NorthMain Hospitals Within NEAS Area
Darlington Memorial HospitalLocated in Darlington (A&E Department)
Freeman HospitalLocated in High Heaton, Newcastle upon Tyne (No A&E Department however leading hospital in Cardiology, Transplant and Cancer Care)
Hexham General HospitalLocated in Hexham,Northumberland (A&E Department)
James Cook University HospitalLocated in Middlesbrough (A&E Department and Major Trauma Centre)
Newcastle General HospitalLocated in Newcastle upon Tyne (No A&E Department)
North Tyneside General HospitalLocated in North Tyneside (A&E Department)
Queen Elizabeth HospitalLocated in Gateshead (A&E Department)
Royal Victoria InfirmaryLocated in the city centre of Newcastle upon Tyne (A&E Department and Major Trauma Centre)
South Tyneside District General HospitalLocated in South Shields,South Tyneside (A&E Department)
Sunderland Royal HospitalLocated in the
City of Sunderland (A&E Department)
University Hospital of HartlepoolLocated in Hartlepool (NO A&E Department)
University Hospital of North DurhamLocated in Durham,County Durham (A&E Department)
University Hospital of North TeesLocated in Stockton-on-tees (A&E Department)
Wansbeck General HospitalLocated in Ashington,Northumberland (A&E Department)
