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John Tschohl

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Nationality
  
United States

Name
  
John Tschohl


Role
  
Author

John Tschohl John Tschohl johntschohl Twitter

Born
  
June 20, 1947 (age 76) (
1947-06-20
)
Minneapolis, Minnesota

Occupation
  
Customer Service Consultant/Speaker

Books
  
Achieving Excellence Through, E‑Service: Speed - Technolo, Empowerment a Way of Life, E‑Service Eat Or Be Eaten : S

Education
  
University of St. Thomas

John tschohl on customer service


John Tschohl (born June 20, 1947 in Mankato, Minnesota) is an author/speaker/thought leader and service strategist and president of Service Quality Institute. He is an American business speaker/author and Customer Service Strategist.

Contents

John Tschohl John Tschohl Certificacion Internacional en Servicio al
Tschohl is called the Customer Service Guru by Time Magazine, Entrepreneur Magazine, and USA Today. He has been featured in Forbes Magazine.

Empowerment espa ol john tschohl


Education

Tschohl attended the University of St. Thomas in Saint Paul, Minnesota. He became the Chairman of the College Republicans his senior year of college and launched the Coalition for Lowering the Voting Age which represented over 50,000 college students. He was successful in getting the legislature and Governor to sign a bill into law lowering the voting age from 21 to 19. He received his bachelor's degree at the University of St. Thomas (Minnesota) in 1969.

Career

Tschohl is a specialist in service strategy and customer service. He is founder and President of the Service Quality Institute (SQI)

the Global Leader in customer service a Customer Service Training firm based in Minneapolis, Minnesota.

Tschohl has consulted organizations including 3M Medical Specialties, AAFES, Chevon USA, CocaCola Femsa (Mexico), DHL Express, Dollar Rent-A-Car, Eastman KODAK, Elizabeth Arden, FedEx, Fidelity Investments, Florida Bankers Association, Harvard Business Review (Poland), Hertz (Europe), Inc. Magazine, Kroger, MOTOROLA, Oldsmobile, Pennzoil, Pizza Hut of Europe, Sheraton, Sprint, Target, Texaco, Time Inc., and the US Coast Guard Training Center.

He presents seminars on customer service strategy, service recovery, empowerment, speed, and the customer experience.

Publications

Here is a partial list of books written by John Tschohl:

  • Achieving Excellence Through Customer Service published by Prentice-Hall in 1991. Now in its 11th Edition. Available in English, Spanish, Russian, and Chinese. In over 200 libraries, according to WorldCat
  • Moving Up: Remove self-imposed limitations and learn how to become indispensable and extraordinary
  • Empowerment: A Way of Life
  • Loyal for Life/Service Recovery: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
  • Cashing in: Make More Money, Get a Promotion, Love Your Job
  • e-Service : Speed, Technology and Price Built Around Service
  • The Customer Is Boss: A Practical Guide for Getting What You Paid for and More
  • Feelings: Available in 5 versions
  • Connections: Practice for excellence, path to success
  • Speed: Shrink the time by 90% to get the job done
  • Remember ME: Nothing is more valuable to a customer than their name
  • Service First Video Library: A series of 12 DVD's of approximately 15 minutes each
  • Exceptional Service: Learn the 6 Critical Steps to learning customer service
  • BAD Cost Reduction Campaign: A 30 day campaign to eliminate waste
  • The Good Idea Campaign: A 30 day campaign to improve quality and customer satisfaction
  • Handling Irate Customers: Learn how to diffuse difficult situations and keep the customer
  • Healthcare with Feelings: Totally customized for the Health Care Industry
  • Online Learning: 14 Courses to select from on Customer Service

    • References

    John Tschohl Wikipedia
    (Text) CC BY-SA