Type: Utility company Key people: Tony Stiff (CEO) Website: www.flowenergy.uk.com | Founded: 1998 Headquarters: Ipswich, Suffolk, | |
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Products: Gas
Electricity
Micro combined heat and power
Boilers | ||
Flow Energy is an energy company in the United Kingdom. Flow Energy launched its domestic energy supply service in April 2013, supplying gas and electricity to homes throughout the UK.
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The company has also developed a household electricity-generating boiler. The Flow boiler provides heating and hot water and also generates electricity, using patented technology, to be used in the household.
Overview
Flow Energy is part of Flowgroup plc, an energy innovation and services company listed on the AIM exchange on the London Stock Market and founded in 1998. Its headquarters is in Ipswich, Suffolk.
In April 2013 Flow Energy launched its domestic energy supply service. At the end of 2015 Flow Energy exceeded 100,000 home energy customer accounts. This sector of the UK economy is dominated by a number of larger companies such as the Big Six Energy Suppliers (UK). Flow is considered as one of the emerging set of smaller suppliers.
In December 2015 the company announced a deal with Shell Energy Europe to provide access to wholesale energy - gas and electricity – without the need for significant levels of collateral to be deposited. The deal is set to enable growth in the company’s energy supply business and increase the customer base for its product and services.
Boiler
The company has developed a household boiler that feeds back electricity to the local National Grid. The Flow boiler provides heating and hot water whilst also generating low carbon electricity for the household using its patented MicroCHP (Combined Heat and Power) technology.
Flow’s boiler is manufactured by Jabil Circuit Inc (“Jabil”), one of the world’s leading OEM manufacturing partners. The boiler was designed in Capenhurst near Chester and manufactured in Livingston, Scotland.
In July 2014 the company opened its research, training and development facility in Runcorn, Cheshire, where Gas Safe registered engineers undertake surveying, installation and aftercare training programmes to become accredited installers of the Flow boiler.
Smart Products
In March 2016 the company launched a range of connected home devices including a smart thermostat, smart plugs and an energy consumption monitor. The devices are controlled and monitored through a smart phone app or an online panel and offer customers extra control over appliances and energy usage, as well as savings on energy.
Awards
In March 2015 Flow Energy was awarded a Real Business Everline Future 50 award, in the Environment and Sustainability category, for being one of the most disruptive British businesses of 2015.
In 2016, Flow Energy was one of only two energy suppliers to be awarded Which? Provider of the year 2016. Flow Energy was awarded Which? Recommended Provider status following comprehensive analysis of Flow Energy's policies, pricing, communications, customer service and complaint handling. The assessment process also included a survey of Flow Energy's customers which generated a Which? customer score of 73%, the overall industry average is 53%.