Exploratory search

History

Exploratory search is a topic that has grown from the fields of information retrieval and information seeking but has become more concerned with alternatives to the kind of search that has received the majority of focus (returning the most relevant documents to a Google-like keyword search). The research is motivated by questions like "what if the user doesn't know which keywords to use?" or "what if the user isn't looking for a single answer?". Consequently, research has begun to focus on defining the broader set of information behaviors in order to learn about the situations when a user is, or feels, limited by only having the ability to perform a keyword search.

In the last few years, a series of workshops has been held at various related and key events. In 2005, the Exploratory Search Interfaces workshop focused on beginning to define some of the key challenges in the field. Since then a series of other workshops has been held at related conferences: Evaluating Exploratory Search at SIGIR06 and Exploratory Search and HCI at CHI07 (in order to meet with the experts in human–computer interaction).

In March 2008, an Information Processing and Management special issue focused particularly on the challenges of evaluating exploratory search, given the reduced assumptions that can be made about scenarios of use.

In June 2008, the National Science Foundation sponsored an invitational workshop to identify a research agenda for exploratory search and similar fields for the coming years.

Important scenarios

With the majority of research in the information retrieval community focusing on typical keyword search scenarios, one challenge for exploratory search is to further understand the scenarios of use for when keyword search is not sufficient. An example scenario, often used to motivate the research by mSpace, states: if a user does not know much about classical music, how should they even begin to find a piece that they might like.

Designing new interfaces

With one of the motivations being to support users when keyword search is not enough, some research has focused on identifying alternative user interfaces and interaction models that support the user in different ways. An example is faceted search which presents diverse category-style options to the users, so that they can choose from a list instead of guess a possible keyword query.

Many of the interactive forms of search, including faceted browsers, are being considered for their support of exploratory search conditions.

Computational cognitive models of exploratory search have been developed to capture the cognitive complexities involved in exploratory search. Model-based dynamic presentation of information cues are proposed to facilitate exploratory search performance.

Evaluating interfaces

As the tasks and goals involved with exploratory search are largely undefined or unpredictable, it is very hard to evaluate systems with the measures often used in information retrieval. Accuracy was typically used to show that a user had found a correct answer, but when the user is trying to summarize a domain of information, the correct answer is near impossible to identify, if not entirely subjective (for example: possible hotels to stay in Paris). In exploration, it is also arguable that spending more time (where time efficiency is typically desirable) researching a topic shows that a system provides increased support for investigation. Finally, and perhaps most importantly, giving study participants a well specified task could immediately prevent them from exhibiting exploratory behavior.

Models of exploratory search behavior

There have been recent attempts to develop a process model of exploratory search behavior, especially in social information system (e.g., see models of collaborative tagging. The process model assumes that user-generated information cues, such as social tags, can act as navigational cues that facilitate exploration of information that others have found and shared with other users on a social information system (such as social bookmarking system). These models provided extension to existing process model of information search that characterizes information-seeking behavior in traditional fact-retrievals using search engines. Recent development in exploratory search is often concentrated in predicting users' search intents in interaction with the user. Such predictive user modeling, also referred as intent modeling, can help users to get accustomed to a body of domain knowledge and help users to make sense of the potential directions to be explored around their initial, often vague, expression of information needs.

Major figures

Key figures, including experts from both information seeking and human–computer interaction, are: