Industry Software Website conversocial.com Founded 2009 | Founder Joshua March Headquarters New York City Type of business Private | |
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Julian johns vp emea conversocial dcu business school 2014
Conversocial is a provider of social customer service software headquartered in New York City and London. Companies such as Google, Barclaycard, Hertz, Tesco, Sainsbury's, Volkswagen and University of Phoenix use Conversocial's Software as a Service to manage the flow of customer service inquiries and discussions on social media channels such as Facebook and Twitter, Google+, Instagram and YouTube.
Contents
Conversocial
History
Joshua March founded Conversocial in November 2009 in London. After spending two years working with applications for social media for both the Facebook Developer Garage London and iPlatform, he realized that social media was the future of communications online. After iPlatform, which they sold to social media marketing company Betapond in 2012, March has focused solely on Conversocial.
Since Conversocial’s public launch at Tempero (now icuc.social) in 2010, they’ve released their Enterprise edition and raised a total of $3.65 million in funding. In 2012 Conversocial expanded to the USA, opening its second office in Manhattan, New York.
In 2013, Conversocial received $4.4 million in additional funding from a round led by Octopus Ventures.
In 2014, Conversocial received $5 million in additional funding from a round led by Octopus Ventures.
In 2015, Conversocial received $11 million in additional funding from a round led by Dawn Capital.
Product
Conversocial is a real-time social media management system which allows companies to provide customer support through Facebook and Twitter. Conversocial's functions include:
Leadership
CEO Joshua March has appeared on CNBC, Bloomberg, Fox Business, and BBC as a commentator on customer service and social media, and was named one of 2012’s Top 10 Hottest Digital Marketers by iMedia Connection. Josh March frequently writes about social media and customer service, and his work has been featured in numerous business and technology publications.
Previously Joshua and Dan Lester co-founded iPlatform, a social app development company, which was acquired by Betapond in September 2012. From 2008 to 2010 Joshua was the Chairman of the Facebook Developer Garage London, an official Facebook event running monthly for developers, entrepreneurs and marketers working on the Facebook platform, which he helped found in 2007.
Awards and Recognition
Most recently, Conversocial was named a “cool vendor” in the CRM Customer Service and Social Report published by leading analyst firm Gartner The UK publication V3 has also named Conversocial one of Top 10 up-and-coming UK technology start-ups for 2013.
In 2010 Conversocial won “Highly Commended” in the Best Platform category of TechCrunch’s The Europas- European Startup Awards. In 2011, Conversocial was the overall winner in the Best Advertising or Marketing Tech Startup category, and in 2013 they were “Highly Commended” in the Best Advertising or Marketing Tech Startup.