Type Subsidiary Area served Worldwide Headquarters London, United Kingdom Founder Barclays Parent organization Barclays | Industry Credit cards Customer service 60004444 CEO Amer Sajed (May 2015–) Founded 1966, United Kingdom | |
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Products Credit cards & Contactless Technology Website www.home.barclaycard
www.archive.barclays.com Profiles | ||
Barclaycard (stylized as barclaycard) is a multinational credit card and payment services provider, and a division of Barclays plc. The Barclaycard was the first British credit card introduced in the United Kingdom, coming into service in 1966. It enjoyed a monopoly, until the introduction of the Access card in 1972. The 'Barclaycard' was not the first payment card to be issued in the United Kingdom though; Diners Club and American Express launched their charge cards in 1962 and 1963 respectively. At the time, American Express was seen as Barclaycard's main competitor.
Contents
- Barclaycard UK
- Timeline of Barclaycard UK
- The Barclaycard commercials
- Barclaycard International
- Timeline of Barclaycard International
- Providian
- Egg
- Analog Analytics
- The Logic Group
- Transport For London
- AEG
- Hawaiian Airlines
- JetBlue
- Mondaine
- Garmin
- Contactless
- Mobile payments
- bPay
- Lyle Scotts Contactless Jacket
- Topshop x bPay
- Barclaycard Contactless Mobile
- Apple Pay
- Other elements of Barclaycard
- Barclaycard Payment Acceptance
- Barclaycard Global Payment Acceptance
- References
Barclaycard later became part of the Visa network, but now offer MasterCard, Visa and American Express versions. As of May 2016, Barclaycard remains one of Europe’s leading credit card issuers with over 10 million customers in the United Kingdom. Barclaycard's main offices are in Northampton, along with several floors at Barclays' corporate headquarters, One Churchill Place in Canary Wharf, London.
Barclaycard UK
Barclaycard has over ten million customers in the United Kingdom, issuing one in five United Kingdom credit cards. It is currently the leading United Kingdom credit card issuer. It is based at 1234 Pavilion Drive in Northampton, in an specially designed building. It is one of the main employers in Northampton. Barclaycard customer service representatives for the United Kingdom are based in India and the Philippines.
Barclays were the only major British clearing bank not to issue cheque guarantee cards, instead allowing its customers to guarantee cheques with their Barclaycard (on the basis that if a customer was creditworthy for a Barclaycard they were also good for issuing cheques). This practice ended in 1985, with the introduction of relaxed lending rules, and the introduction of the debit card Barclays Connect, however, it was still possible to guarantee Barclays Bank cheques using a Barclaycard well into the 1990s.
In June 2016, Barclaycard won 'Best Credit Card Provider' at the British Bank Awards.
Timeline of Barclaycard UK
The Barclaycard commercials
The original Barclaycard adverts featured Alan Whicker, using a Barclaycard in a number of travel locations. American Express was a main competitor at this time, and the focus of the adverts was the number of places that accepted Barclaycard, but did not accept American Express.
In the late 1980s and early 1990s, Rowan Atkinson starred in a series of Barclaycard adverts. The first advert involved Atkinson's character, spy Richard Latham, entering HQ to be told about his next mission. He is given a Barclaycard. The advert ends with Richard coming out of a sentry box with an oblivious sentry guard.
In the adverts following, Richard is accompanied by a protégé called Bough (played by Henry Naylor). Bough is the person who approves of Barclaycard and tells Richard of its benefits, much to Richard's disagreement. In the adverts, Richard burns the end of a rug, breaks a china tea pot for a wedding present (and disturbs the photo of the wedding), and, in one particularly well known advert, confuses a head honcho from MI5 for a plumber at a crime scene. One advert gives Latham the immortal line: "Barclaycard? This man's in no state to go shopping!"
The other well known thing about the advert is the theme tune. This advert was the basis for the film Johnny English, which also starred Rowan Atkinson (the name of his character was changed from Richard Latham to Johnny English). In October 1997, Barclaycard announced the end of the series of adverts featuring Latham, thus ending the six-year partnership with Atkinson.
In January 1998, soon after the end of the adverts starring Rowan Atkinson. Barclaycard released a campaign involving an man, bearing resemblance to Andrew Agnew, whilst getting up in the morning, his house begins to slowly fall apart. When he leaves for work, the entire building collapses. It is set to Trini Lopez's "If I Had a Hammer".
In August 2008, to promote contactless payment technology and a change in branding, Barclaycard released a campaign featuring a fantasy water slide. Conceived by creative agency Bartle Bogle Hegarty and shot in São Paulo, the television advert feature an man (played by Robert Wilfort) leaving work via a slide, and passing various contactless payment sites on his way home. The television advert was directed by Peter Thwaites, and set to The Bellamy Brothers' "Let Your Love Flow", which, due to the resultant popularity, re entered the UK Singles Chart, and peaked at #21.
A second advert was released in January 2010, featuring a man travelling to work on a roller coaster. It is set to Boston's "More Than a Feeling".
Barclaycard International
As of 2016, Barclaycard operate in forty countries, and have over thirty million customers.
Timeline of Barclaycard International
Providian
In July 2003, Barclaycard took over the United Kingdom wing of the American Company Providian National Bank, known as Monument, when it was sold off due to financial irregularities of its American parent company.
Providian's former base in Crawley (West Sussex) was fully part of the Barclaycard group, mainly catering for the very lower end of the credit card market. This targeting of the less affluent has created a lot of controversy as invariably the people targeted have existing financial problems. Barclaycard sold the Monument business and premises to Compucredit in 2007.
Egg
In March 2011, Barclays announced that it would be buying the British credit card business arm of Egg from Citigroup for an undisclosed price. At the time of the announcement, Barclays claimed that the credit card assets consisted of 1.15 million accounts with approximately £2.3bn of gross receivables.
They intend to integrate those customers within their own credit card arm. At the time of the announcement, Citi said it was "committed to working with Barclays on a seamless transfer of the customer accounts, ensuring continuation of the high level of service to which customers are accustomed". The deal was expected to be completed within the first half of 2011.
Analog Analytics
In June 2012, Barclaycard acquired Analog Analytics, a digital coupon and daily deal business similar to Groupon.
The Logic Group
During September 2014, it was announced that Barclaycard was to acquire The Logic Group, a based payment and loyalty business based within the United Kingdom. The procurement would enable Barclaycard’s clients to benefit from The Logic Group’s single platform transaction processing capabilities, alongside data insights which would allow merchants to better target their services to customers.
Toward the end of 2014, Barclaycard confirmed that the acquisition had since been completed.
Transport For London
During 2006, Barclaycard and Transport for London (TfL) launched their contactless payment technology on the London Underground; initially rolling out at only a handful of stations including Euston and Waterloo. TfL contactless payments cut down on travel queues with users able to quickly touch their cards on the reader, as well as providing a simpler way to top up.
Using smart technology, the system also caps daily and weekly travel spend, as well as calculating the best fare. Since the launch, contactless technology has been implemented across the entire Tube network, London Overground, buses, DLR, tram and National Rail services which accept Oyster payments.
AEG
During the 2014 British Summer Time Festival in Hyde Park, one of the world’s leading live entertainment companies AEG partnered with Barclaycard for financial investment and technological expertise, during the ten day event. As part of the partnership, Barclaycard were responsible for point of sale equipment across the festival, as well as launching the bPay band which allowed revellers the ability to touch and pay on a contactless terminal, without the need cash or cards. In 2015, this partnership was extended until 2019.
Hawaiian Airlines
In 2014, Hawaiian Airlines and Bank of Hawaii partnered with MasterCard and Barclaycard US to launch their consumer and business credit cards. In the first few months of its launch, the companies made donations to the Hawaiian Airlines-sponsored Polynesian Voyaging Society’s Malama Honua Worldwide Voyage, for every new card that was activated.
JetBlue
In March 2016, Barclaycard and North American airline JetBlue joined forces to provide customers with a co-branded credit card. The TrueBlue loyalty programme enables holders to redeem JetBlue flights from credit card purchases, using points that never expire.
Mondaine
During July 2016, Swiss watch brand Mondaine and Barclaycard partnered up to celebrate the launch of bPay Loop. A range of classic watches, including the hero product Mondaine Evo Big Date, were chosen to compliment bPay Loop; bringing together elegant timepieces and cutting-edge technology.
Garmin
In July 2016, bPay and Garmin teamed up, promoting bPay Loop with the technology company’s range of watches and fitness bands. The idea behind the partnership came from turning existing wearable fitness devices into a contactless way to pay.
Contactless
Barclays and Barclaycard have been providing contactless debit and credit cards since 2007 and, since May 2011, contactless mobile phones, as well as the terminals that accept contactless payments. Barclays and Barclaycard have issued over 11.4 million contactless-enabled cards.
Barclays and Barclaycard provide contactless terminals for around 50,000 outlets in the United Kingdom, including:
Mobile payments
On 20 May 2011, Barclaycard and Orange launched ‘Quick Tap’ - the United Kingdom’s first contactless mobile phone payments service, allowing customers to make contactless purchases on the high street with their mobile phone for the first time. The launch means that, in addition to using contactless cards or chip and PIN, consumers can tap their mobile phone on a contactless reader at tills in over 50,000 stores to make purchases £20 and under.
The service is available to Orange customers who use a ‘Quick Tap’ enabled handset. Barclaycard and Orange launched with a ‘Quick Tap’ enabled version of the Samsung Tocco Lite.
bPay
In June 2014, Barclaycard unveiled its first voyage into the contactless wearable market, giving customers the ability to pay for goods without their credit cards.
Having been initially launched at Pride in London and the Barclaycard British Summer Time music festival in Hyde Park, the full-scale roll out of the bPay band occurred in 2015. The band can be used in more than 300,000 locations across the United Kingdom and originally capped payments at £20 however, following the limit increase in September 2015 to £30, customers were able to touch their bPay bands on contactless terminals to spend even more.
The bPay band is not exclusively available to Barclaycard customers, but VISA and MasterCard users also.
Following its success, Barclaycard launched three more contactless wearable devices during 2015. An evolution on the original bPay band, the wristband, is an adjustable, splash-proof and slim accessory that enables quick payments for anything under £30. The bPay sticker turns almost anything into a contactless way to pay, adhering securely to flat surfaces. And the bPay fob is a battery-free keyring providing a lightweight and discreet way for users to make payments.
Lyle & Scott’s Contactless Jacket
September 2015 saw another world first for Barclaycard, with the launch of Lyle & Scott’s Contactless Jacket. The iconic British men’s lifestyle brand partnered with Barclaycard to develop a double-faced hooded jacket that features a bPay contactless chip in the cuff. Linking to a secure digital wallet, wearers need only touch their sleeve on a contactless terminal to make a payment of up to £30.
Topshop x bPay
In November 2015, Barclaycard announced its latest contactless wearable partnership; this time with high street fashion retailers Topshop. The TOPSHOP x bPay collection launched with a playful, cheeky monster fish print and featured smartphone cases, stickers, and keychains; all of which enabled customers to use them to make purchases of up to £30. During June 2016, Topshop and Barclaycard announced the second line of TOPSHOP x bPay wearables, a luxe metal and snake effect range of bracelets, smartphone cases, and key chains.
Barclaycard Contactless Mobile
During September 2015, Barclaycard announced an industry first; the launch of a mobile app that provided Android phone users with the ability to pay contactlessly.
Using the app, customers with the United Kingdom are able to make payments of up to £30, by touching their smartphones on a contactless terminal. Meanwhile, purchases of up to £100 can also be made via the app but require the user's PIN to be entered alongside it.
Android users who download the app are also provided with the market-first, real-time card replacement service, which allows lost and stolen cards to be downloaded instantaneously to the phone and used immediately.
Apple Pay
In April 2016, Barclays announced that a recent partnership with Apple Pay meant customers would be able to sync their devices, including the iPad, Apple Watch, and iPhone 6, to their Barclays debit card and Barclaycard credit card.
A Barclays debit card and Barclaycard credit card can be added through the iPhone Wallet, which starts a confirmation process of the user’s Apple account and bank details. Apple Pay can be used wherever a contactless or Apple Pay logo is found, and for in app purchases on the device, fingerprint payments can also be made.
Other elements of Barclaycard
In addition to Barclaycard UK and Barclaycard International, there is also Barclaycard Payment Acceptance (Merchant Acquiring) and Barclaycard Commercial (Corporate Issuing and Partnership Issuing). Until November 2008, Barclaycard Payment Acceptance was known as Barclaycard Business, previous to which it was known as Barclaycard Merchant Services (BMS).
As a Merchant Acquirer, it enjoys around 38% of the UK Acquiring Business and offers a number of channels including internet payments (ePDQ) and small merchant bank owned terminals (PDQ Terminals) normally provided by Ingenico (formally Fortronic). It teamed up with London's Transport for London to combine a credit card with an Oyster card — called OnePulse — which was launched in the autumn of 2007.
Barclaycard Payment Acceptance
Barclaycard is a leading acquirer in the United Kingdom, with 1 in 3 transactions being processed through Barclaycard. It offers solutions for taking card payments in traditional face-to-face environments, as well as card non present environments such as online, or phone or mail order.
Barclaycard offers a range of terminals for taking payments, which can be customised to a merchant’s needs with various value added services – such as Dynamic Currency Conversion or Mobile Top Up. These value added services tend to be central to the Barclaycard proposition.
In online or cardholder not present (CNP) environments, Barclaycard has two main solutions: ePDQ and Barclaycard SmartPay. As with the terminal offerings, these can be supplemented by additional products such as Fraud Reporter or pre paid gift card e vouchers.
Barclaycard’s products give merchants the option to either host the payment pages on their own website or re-direct the payment to Barclaycard’s domain. Having a Barclaycard hosted payment page can help reduce a merchant’s scope for PCI DSS compliance, as the merchant is no longer liable for storing the card holder’s information. Barclaycard’s background in innovation is not limited to card issuing, and the acquiring business has been recognised for many of its industry firsts.