Supriya Ghosh (Editor)

Application Management Services Framework

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Application Management Services Framework (AMSF) is an approach to outsourcing management through a well-defined method, custom-developed set of processes, policies, procedures, standards and templates.

Contents

AMSF embodies a number of specific methodologies fully equipped to deliver various engagement results. These methodologies include defined processes with appropriate tools and techniques such as standards, guidelines, templates, forms, checklists, etc. Each methodology derives value from quality-oriented activities at various stages and checkpoints throughout the life-cycle. These include planning, governance, verifications and validations, auditing and status reviews. The methodologies are always customized to fit the needs of the engagement.

Standard Methodologies

  • Outsourcing Assessment / Strategy
  • Managed Service
  • Shared Service
  • Transition
  • Application Management (ERP and Legacy Maintenance and Support)
  • BI / Data Management
  • Production Support
  • Operations and Network Support
  • Service Desk
  • Business Process Outsourcing (BPO)
  • Service Level Agreement (SLAs) Development Methodology
  • Risk Management Methodology
  • QA and Client Review Methodology
  • Compliance Analysis

    • Benefits of AMSF

  • Allows customers to focus on their core competencies that distinguish a company as best-in-class
  • Allows customers to benefit from provider experiences with varied group of projects and engagements
  • Allows for the reduction the "Total Cost of Ownership" through a process that allows for continued process improvements that leverage people, technology, and quality measurements
  • Provides improved responsiveness to a customer's need through the management of service level agreements
  • Lowers the risk of project execution through experienced resources and the use of a defined, consistent and repeatable process

    • AMSF methodologies were first introduced by BCforward in 2009.

    References

    Application Management Services Framework Wikipedia
    (Text) CC BY-SA