Website Wiki-PR.com | Founded 2010 | |
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Industry Public relations, Consulting Headquarters Austin, Texas, United States Key people Jordan French (CEO)
Darius Fisher (COO) Founders : Jordan French, Darius Fisher | ||
Wiki-PR is a consulting firm that formerly marketed the ability to edit Wikipedia by "...directly edit[ing] your page using our network of established Wikipedia editors and admin[s]." It was then banned, including all of its employees, contractors, and owners, by the Wikipedia community for unethical editing. Despite the ban, the firm still markets (as of January 2017) its ability to advise clients on how to interact with the Wikipedia community.
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The company gained media attention in 2013 after a sockpuppet investigation related to the company resulted in more than 250 Wikipedia user accounts being blocked or banned. The Wikimedia Foundation changed its terms of use in the wake of the investigation, requiring anyone paid to edit Wikipedia to openly disclose their affiliations.
Company
Wiki-PR was created in 2010 by Darius Fisher, its current chief operating officer, and Jordan French, its current chief executive officer. Confirmed clients include Priceline and Emad Rahim, and suspected clients include Viacom, among many others. The firm claimed to have Wikipedia administrator access enabling it to manage the Wikipedia presence of more than 12,000 clients. Wiki-PR has been reported to use "aggressive email marketing" to acquire new customers.
Investigation and company reaction
An investigation of sockpuppet accounts on Wikipedia, beginning in 2012, implicated hundreds of accounts. Wiki-PR's involvement was confirmed after four customers of Wiki-PR spoke anonymously to The Daily Dot journalist Simon Owens, and two others, Priceline.com and Emad Rahim, spoke to Vice journalist Martin Robbins. In addition to violating rules against sockpuppeting, Wiki-PR violated Wikipedia rules by citing articles that were planted on business content farms and various other websites that accept contributions from any Internet user as sources for Wikipedia entries, creating a false impression of credibility. The same websites were used repeatedly, and their presence in various Wikipedia articles aided investigators in identifying articles the company had worked on.
The investigation led to the Wikipedia community blocking hundreds of paid Wikipedia editing accounts believed to be connected to Wiki-PR that had edited contrary to Wikipedia's rules.
In 2014 the New York Times described Wiki-PR's methods as:
(Wiki-PR) uses a lot of people, with different identities, to edit pages for paying customers and to manage those pages. The paid sock puppets are ready to pounce on edits that don't adhere to the client's vision.
In The Wall Street Journal, French stated that Wiki-PR is a research and writing firm, counseling clients on "how to adhere to Wikipedia's rules." French stated that its paid work is part of the "fabric" of Wikipedia, complementing the work of unpaid volunteers. French acknowledged that Wiki-PR had sometimes made "bad calls" on notability of articles. He also stated "We do pay hundreds of other editors for their work—they're real people and not sockpuppets." Instead, as was reported by the International Business Times, Wiki-PR had been involved in "meatpuppetry"—a practice in which editors illegitimately encourage other individuals to edit in support of their position—in addition to planting articles online in order to try and gerrymander better potential notability for its clients.
Wikipedia's and Wikimedia's reaction
As of October 25, 2013, Wiki-PR, including all of its employees, contractors, and owners, were banned from Wikipedia. Sue Gardner, former executive director of the Wikimedia Foundation, stated that the Foundation was "exploring our options". On November 19, 2013, Wikimedia's law firm, Cooley LLP, emailed a cease-and-desist letter to Wiki-PR. French told The Guardian that Wiki-PR "is working with the Wikimedia Foundation and its counsel to sort this out," and hoped to have further information in a week's time. The Wikimedia Foundation acknowledged communicating with Wiki-PR, but the Foundation rejected any implication that they were negotiating with Wiki-PR, saying that if Wiki-PR wanted to negotiate, Wiki-PR must turn to Wikipedia's community.
In June 2014, the Wikimedia Foundation updated its terms of use, forbidding undisclosed paid editing and requiring any paid editors to disclose their affiliation. The blog post announcing the change stated that "Undisclosed paid advocacy editing is a black hat practice that can threaten the trust of Wikimedia’s volunteers and readers. We have serious concerns about the way that such editing affects the neutrality and reliability of Wikipedia." Later in 2014, a number of large PR firms pledged to follow Wikipedia's new and existing guidelines.