Voice Elements is a Microsoft .NET development environment for building automated telephone systems. Voice Elements was released by Inventive Labs Corporation in 2008, based on their original CTI32 toolkit. Software developers who use C#, VB.NET or Delphi use Voice Elements to write telephony-based applications, such as Interactive Voice Response systems, voice dialers, auto attendants, call centers and more.
In addition to the Microsoft .NET Framework, Voice Elements supports the use of speech recognition, text-to-speech, Dialogic TDM hardware and the Inventive Labs HMP Elements SIP Platform. Applications built with Voice Elements are deployed via Voice over IP, via the Inventive Labs cloud hosting service, or by traditional TDM, such as T1, E1 or analog phone lines.
Users of Voice Elements-based solutions interact by using Touch Tone (DTMF) input or with voice commands through speech recognition technology. In addition, developers may program with pre-recorded prompts or use text-to-speech.
Common applications that are built using Voice Elements include:
Typically industries such as Health Care, Retail and Hospitality, and Financial Services use telephony applications to increase customer contact and automate tasks.
Voice Elements Software
Visual Studio developers, by learning the Voice Elements classes, can create almost any voice application. Call logging and sample inbound and outbound applications are a part of the software package.
If deployed via SIP, Voice Elements developers may use the highly tuned Call Progress Analysis that is included in the Inventive Labs SIP Platform. Call Progress Analysis results inform the software if a person or machine answer a call, and are used in outbound dialing campaigns.