Girish Mahajan (Editor)

VMware Service Manager

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Developer(s)
  
VMware, Inc.

Website
  
www.vmware.com [1]

Stable release
  
Version 9.1.7 / October 24, 2013 (2013-10-24)

VMware Service Manager developed by VMware automates IT Service Management with a workflow engine to control IT Service processes. This lets users deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way. VMware Service Manager presents IT services with a service catalog to end-users and automates the request process for provisioning cloud resources.

Contents

VMware Service Manager enhances the cloud experience:

  • Gives cloud consumers a unified experience and dramatically simplifies requests for cloud resources
  • Removes demand bottlenecks while enforcing approval policies through service automation
  • Controls access to resources while providing the flexibility to choose and easily modify services
  • Connect to other VMware solutions to provide closed loop cloud service management
  • Drive customer and business satisfaction higher

    • System requirements

    Web Server

    Database Server

    Full Client

    Future Developments

    In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.

    Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.

    Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba’s ownership.

    References

    VMware Service Manager Wikipedia
    (Text) CC BY-SA