8 /10 1 Votes
Language English Publisher IT Revolution Press Pages 345 Followed by Visible Ops Security | 4/5 Goodreads Subject Internet Technology Publication date 2013 Originally published 2013 Page count 345 | |||||||||||||||||||||||||||||||||
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Genre Information Technology Management Similar Gene Kim books, Industry books | ||||||||||||||||||||||||||||||||||
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps (2005) is the first book by the IT innovator, author, and founder of Tripwire, Gene Kim. The book was co-authored by Kevin Behr and George Spafford and published by IT Revolution Press in January 2013. The book addresses how to implement a process framework such as ITIL and where to start.
Contents
Description
The Visible Ops Handbook outlines how successful technology companies like Etsy, Netflix, Facebook, Amazon.com, Twitter and Google transformed their ITIL practices to implement effective change control.
The book presents four steps to reduce the amount of unplanned change, eliminate firefighting, increase system uptime, and decrease the amount of time it takes to repair a system. It also provides a method for documenting and routing system changes to ferret out potential problems with a change before the change is implemented in the organization’s systems. The Visible Ops Handbook is now considered an IT "cult classic" by the industry.
Four Phases of ITIL
The Visible Ops Handbook is the result of more than three years of study high-performing IT operations. The handbook outlines how to replicate these high-performing organizations in four phases. They are:
- Stabilize Patient, Modify First Response
- Catch and Release, Find Fragile Artifacts
- Establish Repeatable Build Library
- Enable Continuous Improvement
Contributors
The Visible Ops Handbook had a number of industry contributors for content, best known methods, and ancillary research. Contributors were: Scott Alldridge, Julia Allen, Ruby Christina Bauske, Brandon Casey, Grant Castner, Steve Darby, Jeremy Epstein, Ruby Gates, William Hertling, Charles Hornat, Joe Judge, Rich Llewellyn, Dwayne Melançon, Craig Morgan, Bill Murray, Stephen Northcutt, Nevin Oliphant, Fred Palmer, Mike Prospect, Jackie Shaffer, Bill Shinn, Troy Thompson, Jan Vromant, Dan Waite, Henry Wojcik, and Ron Zika