Industry Telecommunications Revenue £12.54 million (2016) Headquarters United Kingdom Founded 1998 Type of business Consumer co-operative | Area served United Kingdom CEO Vivian Woodell (1998–) Founder Vivian Woodell Number of employees 74 (2016 average) | |
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Key people Shelagh Young, Chair;
Vivian Woodell, Founder and Chief Executive Products Fixed line telephony, broadband, fibre broadband, mobile telephony, telephone systems, Voice over IP (VoIP), leased line, domain names, web hosting, telephone conferencing Operating income Profiles | ||
The co operative mobile from the phone co op
The Phone Co-op, is a consumer co-operative in the United Kingdom, which provides fixed, mobile telephone and internet services, including web hosting and broadband. It is 100% owned by its customer-members who democratically control the business and who share in its profits. This makes The Phone Co-op the only telephone co-operative in the UK. The co-op is a Social enterprise and was awarded the title of UK customer-facing social enterprise of the year 2015. The business is a living wage employer and is accredited to hold the Fair Tax Mark.
Contents
- The co operative mobile from the phone co op
- Jonathon porritt on the ethical business partnership between the phone co op and fairphone
- Differentiators
- History
- References
The business has over 30,000 customers, spanning individuals, businesses, charities, local authorities and other co-operatives including: Amnesty International, The Big Issue, Christian Aid, Central England Co-operative Society, the Centre for Alternative Technology, Chelmsford Star Co-operative Society, The Co-operative Group, The Council of the Isles of Scilly, Manchester City Council, The Midcounties Co-operative, Triodos Bank and UNISON. Alongside organic growth, The Phone Co-op has acquired other telecommunications businesses, most notably the telecoms business of Saga Group in 2010 and the broadband business of Namesco in 2014. The business provides its fixed line services through the network run by Openreach using Local Loop Unbundling and it provides mobile services as a virtual operator on the EE network.
Jonathon porritt on the ethical business partnership between the phone co op and fairphone
Differentiators
The Phone Co-op follows the widely recognised Rochdale Principles of co-operation, including the payment of a dividend to its members based on how much they spend with the co-operative during the year. The dividend is paid out of profits generated by the co-operative and for year ending 31 August 2016 was 1.5% of each member's spend. In common with many other co-operatives, The Phone Co-op seeks to operate to high ethical and environmental standards, publishing extensive non-financial data in its annual report.
It operates an affinity marketing scheme, where like-minded partners receive a revenue share in return for introducing its supporters to The Phone Co-op's services. Participating organisations include New Internationalist, Positive News, The Soil Association and World Development Movement. For the three years ending 31 August 2016, just over £180,000 was paid out to the affinity partners.
The business operates a 'Co-operative & Social Economy Development Fund' which is financed through retained earnings to support the development of new social enterprises and co-operatives in the UK by investing in their share capital. Over £300,000 has been invested in this way, with beneficiaries including Torrs Hydro, Go-op, Westmill Wind Farm Co-operative and the Birmingham Student Housing Co-operative.