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TelePacific Communications

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Type  Privately Held
Area served  Nationwide
Founder  David Glickman
Industry  Managed Services
Key people  Dick Jalkut (CEO)
Founded  1998
Products  Unified Communications, managed IT services, voice services, colocation, voice over IP services (VoIP), data networking services, business continuity, cloud, fixed wireless, datacenters, local and long distance, business lines, MPLS, SIP services, cloud services
Services  Unified communications, managed IT services,voice, data, business continuity, networking, mobile, cloud, colocation, data security
Headquarters  Los Angeles, California, United States
Parent organization  U.S. TelePacific Holdings Corp.
Subsidiaries  Arrival Communications, Inc.

Telepacific communications expaliner video

TelePacific Communications (also known as U.S. TelePacific) is a privately held provider of managed services including unified communications, managed IT services, connectivity (telecommunication, internet connectivity) cloud and business continuity services. TelePacific Communications offers voice services, local and long distance phone services, Internet access, UCx hosted communications, private networking, data colocation, voice over IP applications, MPLS, fixed wireless services, integrated and other data services, cloud computing, software as a service, business continuity, security and other telecom and IT services for, small, medium and enterprise businesses, including nonprofit organizations and government customers. The company maintains offices nationwide, delivering services for multilocation customers with offices anywhere in the United States.


Working at telepacific communications

Company background

Founded in 1998 by David Glickman, TelePacific Communications is headquartered in Los Angeles. It operates from more than 50 regional offices , including Las Vegas, Los Angeles, Orange County, Sacramento, San Diego, Waltham, New York City, Manchester, Portland, Corpus Christi, Dallas, Houston and San Antonio.

U.S. TelePacific Corp. operates as a subsidiary of U.S. TelePacific Holdings Corp. U.S. Currently, investors in the company are led by Clarity Partners and Investcorp.

TelePacific is currently headed by Dick Jalkut, former CEO and Chairman of Regional Bell Holding Company (RHC) NYNEX Telephone. Other key executives include Timothy J. Medina, Chief Financial Officer, Josephine Young, Chief Information Officer, Rob Madore, Senior Vice President of Operations, Administration and Facilities, Ken Bisnoff, Senior Vice President of Strategic Opportunities, Michael James, Senior Vice President of Customer Experience, Russ Shipley, Senior Vice President of Wholesale and Network Services, David Zahn, Senior Vice President of Marketing, Brad Mitchell, President of TelePacific Texas and Sean Dandley, President of DSCI. Notable members of the Board include Pete Wilson, former governor of California.


TelePacific Communications offers a range of services to businesses and to other carriers on a wholesale basis. These services include:

  • Unified communications, Managed IT services, Microsoft Office 365
  • Connectivity, including SD-WAN, access-agnostic Ethernet Ecosystem, Fixed Wireless, fiber, copper, MPLS, VPL. EPL and more.
  • Cloud solutions, including hosted PBX, colocation, hosted Exchange and hosted Sharepoint and hosted Lync.
  • Continuity and security, including business continuity and managed security service.
  • Mobile phones, smart devices and blackberries, and business mobility.
  • Recent acquisitions

    TelePacific Communications expanded its markets, customer base, and service portfolio by acquiring a number of communications companies.

    In September 2016, TelePacific acquired leading managed services provider DSCI, gaining award-winning unified communications and managed IT services products and capabilities. With the addition of DSCI's Northeastern presence and customer base, TelePacific accelerated its transition from a regional to national managed services provider. Key DSCI products include UCx and ITx.

    In August 2010, TelePacific purchased Sacramento-based 01 Communications Inc's retail customer business as well as its downtown Sacramento data center. With the acquisition of 01 Communications, TelePacific gained 50 new employees, an additional 1,000 business customers and enhanced IP assets in California, as well as 01's data center. The purchase increased TelePacific's total footprint to 1.18 million access lines, serving about 38,000 business and wholesale customers in California and Nevada.

    In December 2010, TelePacific announced the purchase of Covad Wireless, also known as NextWeb, Inc., from MegaPath, allowing TelePacific to offer more services to enterprise customers in California and Nevada. With the acquisition of Covad Wireless, TelePacific was able to provide customers with more choices of high-bandwidth data products, having symmetrical uploads, retain a maximum download speed of 100 Mbit/s, special event Internet access and new redundancy options. More specifically, through this acquisition, "TelePacific [gained control of] WiMAX-featured wireless broadband network, a licensed microwave backhaul network, and a high bandwidth wireless network operating in licensed LMDS spectrum. The new network assets [complemented] TelePacific's existing footprint and [allowed] the company to broaden its product offerings.."

    TelePacific Communications announced plans to acquire Orange County Internet Xchange in May 2011 and finalized the acquisition in June 2011. This acquisition gave TelePacific an extra 10,000-square-foot (930 m2) SAS 70 Type II certified data center, located in Santa Ana, California. TelePacific also announced plans to expand the OCiX facility to 18,000 square feet (1,700 m2) to accommodate current customers with more private meeting space and storage space. The acquisition also helped OCiX customers consolidate their voice and data services with one provider.

    TelePacific also announced the acquisition of Tel West in Texas in June 2011, which expanded TelePacific's footprint into Texas. Tel West brought TelePacific about 3,400 Small and Medium Business (SMB) customers across Texas, as well as a service portfolio of high speed Internet and other telecommunications services, including nationwide capabilities. Enterprise customers and governments gained by TelePacific through this acquisition spanned across six major metropolitan areas in Texas, including Dallas, Austin, San Antonio, Houston, Fort Worth, and Corpus Christi. Assets purchased from Tel West included nationwide PCI compliant MPLS/OC-192 backbone, cloud-based security services, managed network services, and a hosted PBX platform.

    Sales Organization

    TelePacific distributes and sells its services through a mix of independent sales channels: midmarket (direct), wholesale, and indirect. The direct and indirect channels report to Ken Bisnoff. The wholesale channel reports to Russ Shipley. The company's top performing indirect sales agencies in 2015 included Sandler Partners, Top Speed Data Communications, Bridgepointe Technologies, World Telecom Group, Intelisys, PSI Networks, Datatel Solutions, Network Consulting Group, Telecom Brokers Solutions and Telarus.

    Awards and recognition

  • 2009 TelePacific Communications Justin Chris-Tensen selected as finalist for Phone+ Channel Executive of the Year
  • 2/2009 Telecom Association’s Carrier’s Choice Award for Best CLEC/LEC
  • 2/2009 Telecom Association’s Recognition for Best Integrated Service
  • 2/2011 TelePacific Communications Receives Internet Telephony Magazine's Thirteenth Annual Product of the Year Award
  • 5/2011 TelePacific Receives 2011 Next Generation Network Leadership Award from NGN Magazine
  • 8/2011 TelePacific Communications named one of Inc Magazine's "Fastest Growing Private Companies in America." TelePacific Communications earned this award six times, from 2007 to 2012.
  • 4/2012 TelePacific Communications Earns 2011 INTERNET TELEPHONY Product of the Year Award
  • 3/2012 TelePacific's Bisnoff Voted Channel Partners Channel Executive of the Year Finalist
  • 1/2013 TelePacific Communications Earns 2012 INTERNET TELEPHONY Product of the Year Award
  • 4/2013 Telecom Association Names TelePacific Top Regional CLEC, MPLS Provider
  • 6/2013 TelePacific Communications Named to’s “Top Businesses” - 2013
  • 10/2014 TelePacific’s Hosted PBX Tapped for 2014 INTERNET TELEPHONY Excellence Award
  • 12/2014 TelePacific Awarded 2014 Unified Communications TMC Labs Innovation Award for Fixed Wireless Connectivity Solution
  • 6/2015 CIOReview Selects TelePacific Communications for 20 Most Promising Unified Communications Solution Providers 2015
  • 9/2015 TelePacific’s OneAir Fixed Wireless™ Awarded a 2015 INTERNET TELEPHONY Excellence Award
  • 6/2016 TelePacific's DSCI earns TMC Product of the Year for UCx.
  • References

    TelePacific Communications Wikipedia

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