Suvarna Garge (Editor)

TELUS International Europe

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Genre
  
BPO outsourcing

Area served
  
Worldwide

Founded
  
2004

TELUS International Europe

Industry
  
Travel, E-Commerce, Telecom, Healthcare, Financial Services, Games

Founder
  
Xavier Marcenac, Philippe Ougrinov, Olga Marcenac, Yann Bidan, Grégoire Vigroux

Number of locations
  
Delivery centers in Sofia, Plovdiv, Bucharest, Craiova

TELUS International Europe is a European provider of multilingual contact centre and business process outsourcing (BPO) solutions and a member of TELUS International. TELUS International is a global business process outsourcing company with about 25 000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.

Contents

As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with about USD $10 billion of annual revenue and 12.6 million customer connections.

History

TELUS International Europe is a European provider of multilingual contact center and BPO solutions and a member of TELUS International.

  • 2004 - CallPoint founded in Sofia by Xavier Marcenac, Philippe Ougrinov and Olga Marcenac;
  • 2007 - CallPoint Romania founded in Bucharest, by Yann Bidan and Grégoire Vigroux;
  • 2009 - Opening of the second site in Bulgaria, in Plovdiv;
  • 2011 - EBRD becomes shareholder in CallPoint;
  • 2012 - Opening of the second site in Romania, in Craiova. CallPoint joins TELUS International;
  • 2013 - 1,000 employees at European level, about 16 000 employees around the world;
  • 2014 - CallPoint becomes TELUS International Europe;
  • 2015 - About 2 000 employees in Europe.
  • 2016 - About 25 000 employees globally.

    • Languages and Capacities

  • Western European languages: English, French,German, Spanish, Italian, Portuguese;
  • Central/Eastern European Languages: Romanian, Bulgarian,Russian, Czech, Turkish, Serbian, Polish, Slovenian, Croatian, Macedonian,Hungarian, Slovakian, Greek;
  • Nordic Languages: Dutch, Danish, Swedish, Estonian, Finnish, Norwegian, Latvian, Lithuanian;
  • Other Languages: Hebrew, Armenian, Azeri.

    • Industries

  • Travel & Leisure;
  • Retail & E-Commerce;
  • Information Technology;
  • Financial Services;
  • Telecommunications;
  • Pharma Services;
  • Games.

    • Sofia

  • 1200 working stations;
  • Capacity: 1500+;
  • Service: 24/7.

    • Plovdiv

  • 200 working stations;
  • Capacity:200+;
  • Service:24/7.

    • Bucharest

  • 700 working stations;
  • Capacity:1500+;
  • Service:24/7.

    • Craiova

  • 200 working stations;
  • Capacity: 200+;
  • Service: 24/7.

    • References

    TELUS International Europe Wikipedia
    (Text) CC BY-SA


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