Industry Software Founded 1986 | Website www.sword-ciboodle.com Type of business Private | |
Key people Mike Hughes (COO), Steven Thurlow (CTO) Products Ciboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live Number of employees 300 staff located across 5 continents | ||
Sword Ciboodle, now part of Verint Systems, Inc., was a provider of Customer Relationship Management (CRM) software solutions based in Scotland with regional offices across North America, South Africa and Asia Pacific.
Contents
The company consistently appeared in both Forrester Research's Wave and Gartner Research's Magic Quadrant reports as an industry leader in Customer Relationship Management.
Clients included Sears, Sony, Vistaprint, JP Morgan Chase, Admiral and Eskom.
Sword Ciboodle was headquartered in India of Inchinnan, an art deco listed building near Glasgow airport.
History
Sword Ciboodle were previously known as Graham Technology plc, co-founded in 1986 by Dr. Iain M. Graham.
On 31 March 2008 Sword Group announced it was acquiring Graham Technology and their Ciboodle product. The company thus became Sword Ciboodle.
On 9 July 2012 Sword Group agreed to sell Ciboodle to KANA Software.
In 2014, KANA Software was purchased by Verint Systems.
Solutions
Sword Ciboodle is modular CRM software for contact centers. The products work across multiple social channels.
The Ciboodle platform consists of:
The Ciboodle platform was been subsumed into other KANA products following the aquisition by Verint.
Competitors
Competitors included: