The Society of Ticket Agents and Retailers (STAR) is a United Kingdom body formed to provide self-regulation within the theatre and event ticket sales industry. STAR's aim is to ensure fairness and openness in the sale of event tickets and its members are required to comply with a code of practice.
The code of practice covers all aspects of ticket retailing however it can be summarised in three main tenets:
Clearly identify the face value of any tickets purchased and any additional booking fees
Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
Handle bookings in a polite and courteous manner, giving the highest standards of professional service.
In June 2004 the Office of Fair Trading announced it would be carrying out a fact-finding study into ticket agents for entertainment and sporting events in the UK. The report was published in January 2005 and whilst it concluded that "most consumers were happy with their last ticket purchase" it did recommend that "the Society of Ticket Agents and Retailers produce model terms for its members to use in their consumer contacts". STAR subsequently published model terms in July 2009.
Abbey Box Office Ltd
Albemarle of London Ltd
alt-tickets (DHP Family Ltd)
Amazon Online UK Ltd
ATG Tickets
Awkward Entertainments Ltd (Awkward Tickets)
AXS
CrowdSurge
DiscountTheatre.com (part of Encore Tickets Ltd)
eLondonTickets Ltd
Encore Tickets Ltd
Eventim UK Ltd
fromtheboxoffice.com
Front Gate Tickets UK
Gigantic Tickets Limited
Group Line (part of The Ticket Machine Group)
KweekWeek Ltd
Lashmars (part of The Ticket Machine Group Ltd)
lastminute.com
Last Second Tickets Ltd
Leicester Square Box Office
London Breaks (part of Encore Tickets Ltd)
London Theatre Bookings (aka Rakes Theatre Ticket Agency)
London Theatre Direct
lovetheatre.com (part of The Ticket Machine Group)
MDQ Tickets
PiccBox (formerly known as Piccadilly Box Office (London))
Quaytickets
SeatLive Ticketing Services Limited
See Tickets
Show Pairs (part of The Ticket Machine Group)
Skiddle
Stargreen Box Office (Part of Encore Tickets Ltd)
Theatrebookings.com (part of Leicester Square Box Office)
TheatrePeople.com (part of Encore Tickets Ltd)
Theatre Tickets Direct Ltd (see also www.uktheatretickets.co.uk)
Ticket Arena
The Ticket Factory
The Ticket Machine Group Limited
TheTicketSellers
Ticketline
Ticketmaster UK Ltd
Ticket Quarter
ticketSOUP.com
TicketSource
Ticket Text Limited
TicketWeb (UK) Ltd
TicketZone
TodayTix Ltd
TYG Limited
UK Tickets (part of Encore Tickets Ltd)
WhatsOnStage
WeGotTickets
Wilson Digital Media Ltd
www.uktheatretickets.co.uk (see also Theatre Tickets Direct)
YPlan Ltd
