Area served Global locations CEO Marc Heyneker Type of business Private | Website www.revinate.com Founded 2009 | |
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Industry Online Reputation Management Founder Jay Ashton and Marc Heyneker Products Reputation, Surveys & Marketing Headquarters San Francisco, California, United States CFO David Lambert (Revinate), David Lambert Profiles | ||
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Revinate provides Software-as-a-Service (SaaS) social media, reputation management (ORM), guest feedback management and customer relationship management (CRM) software, email marketing, mobile customer engagement, professional services, and more to hospitality companies worldwide.
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Capabilities
The company's software platform helps hotels create valuable, long-term guest relationships with better insights and knowledge by collecting and sorting data from consumer review websites such as TripAdvisor and Google Reviews, as well as social networks such as Twitter, Facebook, LinkedIn, Foursquare and others, where hotel properties and brands are mentioned. Hotel representatives are notified when their companies are mentioned online. The data is then used to make adjustments to hotel operations and allow hotels to respond quickly to online reviews.
In 2011 Revinate officially partnered with TripAdvisor, allowing the firm to monitor customer reviews and ratings and hotels' rankings on the TripAdvisor Popularity Index. In 2014 Revinate launched a new CRM platform called inGuest (since renamed Revinate Marketing) which allows hotels to deliver guest marketing campaigns and collect guest engagement, booking and on-site request histories, preferences, and compiles the data into personalized Revinate Rich Guest Profiles for hotels. The platform also measures guest experiences through reviews, survey data and social media mentions and features a mobile app for iOS, Android and mobile web that allows guests to check in, request services and reservations, and receive notifications and targeted communications.
History
Revinate was founded in 2009 by Jay Ashton and Marc Heyneker (current CEO).
Company Information
Revinate is a closely held private company. Headquartered in San Francisco, with offices in New York, Amsterdam, Dubai, Costa Rica, and Singapore, working with over 30,000 hotels in 100 countries. As of July, 2016 the company has received $45 million from Sozo Ventures, Benchmark Capital, Tenaya Capital, Formation 8, Northgate Capital, Tao Capital, GC Hotel Tech, and Industry Ventures.