12 March 2012
| 5/10 |
10 September 2014
| Alex Campbell
Mystery Diners, Restaurant: Impossible, Kitchen Nightmares, 3 Days to Open with Bobby Flay, 24 Hour Restaurant Battle
Restaurant Stakeout is an American reality television series on the Food Network. The series debuted on March 12, 2012, with the second season premiering on August 29, 2012. It is one of the first non-studio shows attempted on Food Network.
The series follows William Jack "Willie" Degel, the owner of New York City restaurant Uncle Jack's Steakhouse, who goes behind the scenes of various restaurants across the country at the request of their owner(s). He takes the keys and installs hidden cameras to examine their service problems.
Willie and the owner(s) observe the restaurant's operation from a control room, and Willie comments about what he sees. Once Willie has assembled a list of key issues, the owner(s) calls a staff meeting. Willie appears at the meeting and confronts the staff with his findings. After that takes place, Willie returns the next day to help correct the problems. Some time later, Willie returns (now dressed in casual clothes) to get a status report.
The show differs from other similar shows in that its primary focus is on identifying ways to provide better customer service. Unlike Kitchen Nightmares and Restaurant: Impossible, there is rarely a problem with the cuisine, restaurant cleanliness, menu, or decor. The owner's main fault is being much too easy on the staff. Mystery Diners is usually about determining who is actively undermining the restaurant and getting them fired (although occasionally, a few employees have been fired on this show).
Restaurant Stakeout Wikipedia