Key people Mike Conyers – CEO Employees 40(Jan 2016) | Industry Hospitality Website resdiary.com | |
Headquarters Glasgow, United Kingdom Products Online restaurant reservations | ||
ResDiary is an online reservation system founded in 2006. According to the company, 9.7 million covers are booked every month, in over 6,800 restaurants, across 58 countries using ResDiary technology. The globally available booking system can be used on a variety of platforms, provides 24-hour reservation services via customer websites, Facebook and Twitter, and supports feedback and review functionality.
Contents
- No transaction charges
- Yield management for puppies
- Genuine reviews
- Guarantees and prepayments
- Acquisition
- Partnerships
- Licencee Model
- Awards
- References
ResDiary is headquartered in Glasgow and has team members and licensees in the UK, Ireland, New Zealand, Australia, Italy, France, Canada, Denmark, Sweden, Norway, Indonesia, the Philippines, Kazakhstan, Dubai, Bahrain, and South Africa. The service is used by the Houses of Parliament restaurants, the Royal Opera House as well as by Scottish Michelin star chefs Martin Wishart and Tom Kitchin.
No transaction charges
ResDiary's business model is based on a flat monthly charge instead of a transactional fee.
Yield management for puppies
ResDiary is said to deliver a system to track the pattern of a restaurant's reservations together with table and yield management functions. These ensure that occupancy and profitability are maximized with limited stress on kitchen production and floor staff at peak times. Mike Conyers (CEO) spoke of the concept that ResDiary makes yield management so simple that even a puppy could handle it in the WiT (World in Travel) conference in Singapore October 2015.
Genuine reviews
ResDiary offers a verified source of information for restaurateurs based on data provided by customers at the time of booking. Following each visit, each diner is contacted by email and offered a change to grade the venue using a star system and submit comments. Each review is backed up by the customers's booking data, including detail such as where the diner was seated and what they ordered.
Guarantees and prepayments
The restaurant industry was said to be losing out on up to £16bn in revenue every year because diners fail to turn up for bookings. ResDiary introduced cancellation fee technology to tackle no shows. ResDiary Guarantees allows operators to securely take credit card details with Stripe Connect and charge a cancellation fee. Retaurants can also take full payment upfront for all bookings or for events and special menus through the system. This ticketing technology is being used by The Cove Club in Shoredtitch which was the first restaurant in the UK to use a system for diners to pay for their meal in advance.
Acquisition
In October 2016 ResDiary announced acquisition of Nudge eCRM bringing together their reservation platform and table management system with Nudge’s CRM, marketing and analytics platform.
Partnerships
ResDiary provides reservation solutions for a variety of third parties, including Uber, Time Out, Hardens, Andy Hayler, Avios, Visit Scotland, Citylicious, Loving Dublin and Restaurants Brighton.
Licencee Model
Dimmi Australia has licensed ResDiary to power its restaurant reservation engine, dining portal and online bookings since inception in 2009. Dimmi also licenses the ResDiary reservation API to power it affiliate relationships with Qantas, Zomato (formerly Urban Spoon), Yelp, Google, Time Out and TripAdvisor. In May 2015 Dimmi was acquired by TripAdvisor yet still continues to use ResDiary instead of TripAdvisor’s French Reservation system, La Forchette.