Supriya Ghosh (Editor)

Rail Europe, Inc.

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Industry
  
Travel Rail Transport

Founded
  
1932

Website
  
www.raileurope.com


Key people
  
Frédéric Langlois President & (CEO) Duncan Still (CCO) Neil Sinha (SVP Accounting & Finance )

Headquarters
  
White Plains, New York, United States

Parent organizations
  
SNCF MOBILITES, Swiss Federal Railways SBB

Profiles

YouTube
Twitter

Rail Europe, Inc. is a North American distributor of European rail products, representing over 50 railroads throughout Europe. Rail Europe's history of doing business in North America dates back to the 1930s. In 1959, the company introduced the Eurail Pass to the North American market.

Contents

The company is headquartered in White Plains, New York, and has a contact Center located in Rosemont, Illinois, ISO 9001:2008 certified,. Rail Europe provides assistance to travelers in English, French and Spanish both on the Web and in their contact center. Rail Europe serves over one million travelers per year.

The company's core products include European rail passes and train tickets. Rail Europe offers a wide range of high-speed train tickets including Eurostar, TGV, Italo, and Le Frecce. Tickets for local and regional trains in Europe are also available. Additionally offered are sightseeing passes, public transport cards, and hotel/rail packages.

Markets and channels

Rail Europe, Inc. serves travelers directly, as well as travel agencies.

Residents of the United States, Canada, Mexico, and Central American countries north of the Panama Canal can book directly through Rail Europe's websites (B2C), mobile site, IPhone app, and contact center.

Rail Europe, Inc. has a trade (B2B) website for travel agents to book for clients. Travel agents can also book through the company's contact center. The company has created a travel agent training program called TRAC, The Rail Agent Course. Agents can become European Rail Experts by completing five modules. Agents can become European Rail Experts by completing a comprehensive self-study course and exam.

Rail Europe, Inc. has developed a European Rail app for the iPhone and iPod touch through the iTunes store. This app allows travelers to choose a route or download train timetables, and allows travelers holding European rail passes to make a seat reservation from their iPhone and iPod touch. The company also has a mobile version of its website.

Products and services

European travel products offered by Rail Europe, Inc. include:

  • Rail Passes - allow travel on European trains in a specific geographic area (defined at time of purchase) for a specific number of days. These days can be "consecutive" (i.e., 5 days in a row) or not (i.e., travel any day within a longer period of time for up to 2 months). Eurail Select and Global passes can include rail travel in 3 to 23 European countries on a single pass. And national and regional rail passes offer extensive travel within specific countries or regions.
  • Train Tickets - allow for one-way or round-trip train journeys from city-center to city-center.
  • E-tickets - offer travelers the ability to print at home or at the station.
  • Seat Reservations - mandatory for high-speed trains and are available to rail pass holders at discounted "passholder" rates.
  • Sleeping Accommodation - available on some overnight trains.
  • High-speed trains - transport passengers from city center to city center at speeds of up to 200 mph.
  • City Sightseeing Tours - such as museum passes, wine-and-cheese tasting and hop-on hop-off bus tours.
  • Group Travel - Designed for groups of 10 or more travelers.

    • Accolades

    In 2012, Rail Europe was the recipient of multiple Travel Weekly Magellan Awards, including a Gold and two Silver awards.

    Rail Europe received 5 Magellan Awards in 2013, including two Gold and three Silver Awards. The Travel Weekly Magellan Awards honor the best in the travel industry and the exceptional professionals who contribute so much to the industry.

    The company received a 2012 WebAward from the Web Marketing Association, for Outstanding Achievement in Web Development for their microsite, Chunnel.com - Ride Through the Astounding Chunnel.

    Since 2011, Rail Europe has been the recipient of several Contact Center World's Best Contact Center Awards:

  • 2011 - Ranked #1 (Performers Awards Americas)
  • 2011 - Ranked #1 (Performers Awards World Finals)
  • 2012 - Ranked #3 (Performers Awards Americas)
  • 2013 - Ranked #1 (Performers Awards Americas)
  • 2013 - Ranked #2 (Performers Awards World Finals)

    • In addition, they ranked #4 in the Best in Customer Service category, in 2011.

    Recommend's Readers Choice Award for Best Travel Agent Support by a Rail Vacation Provider has been given to Rail Europe each year from 2007-2013.

    References

    Rail Europe, Inc. Wikipedia
    (Text) CC BY-SA


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