Type Private Key people Bill Bradfield (CEO) Website www.perceptis.com Founded 2004 | Industry Help Desk Number of employees 200 (2011) Founder Bill Bradfield | |
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Products IT, Help Desk, General Support Services Headquarters Greenville, South Carolina, United States | ||
Perceptis greenville south carolina
Perceptis was a privately held company that failed due to significant quality problems and client attrition. In July 2014, it was announced that Perceptis and its 33 remaining clients had been acquired by the educational technology company Blackboard. Perceptis was headquartered in Greenville, South Carolina, and provided help desk, call center, and customer support services for information technology, financial aid, human resources, recruitment, admissions, enrollment, retention, switchboard and facilities management to educational institutions. The company was founded by CEO Bill Bradfield, and maintains operations centers in Greenville, South Carolina, Cleveland, Ohio, and Phoenix, Arizona.
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Justins shot perceptis
History
Perceptis was founded in Cleveland in 2004 to provide IT support and help desk services to higher education institutions. In discussions with university CIOs, particularly Lev Gonick of Case Western Reserve University (Case), CIOs were searching for new ways to deliver IT/help desk support. Current methods involved offering it as part of the institution’s own service offering, although many CIOs were realizing that was not part of their core competencies. Other service delivery methods involved outsourcing these services to overseas IT help desk providers. At Case, according to Gonick, the goal was to create a call center that would be capable of providing call center/help desk services competitive with any third-party organization. Gonick described the business idea on his Blog Bytes From Lev. In it he said:
After significant quality problems and client attrition, in July 2014, it was announced that Perceptis and its 33 remaining clients had been acquired by the educational technology company Blackboard.
Perceptis Status/Industry Coverage
The organization maintained three call centers, one in Cleveland, Ohio, one in Phoenix, Arizona and one at its headquarters, in Greenville, South Carolina.
Perceptis IT help desk services include support for a range of common technology platforms used in higher education:
Perceptis is allied with a variety of industry organizations including the League of Innovation and as sponsors of the Campus Computing Project. Perceptis is also an exhibitor at the industry trade show Educause and ACCRAO.
Perceptis maintains a financial business relationship with Frontier Capital, (Frontier provides growth funding for the business) and the City of Cleveland’s Economic Development organization.
Selected Clients
Officers
Trevor Allen, President and Chief Executive Officer
Rafael Martinez, SVP Sales and Business Development
Jay Parikh, SVP of Operations
Tonya Capps, Controller
Ed Tola, VP of Business Development