Website pcci-group.com Number of locations 20 | Founded 2001 Number of employees 5,000 | |
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Industry Business Process Outsourcing
Customer Operations Key people Abdoulaye Sarre
Abdoulaye Mboup
Yérim Habib Sow
Nidal Kamouni Products Back Office
Big Data Insights
Customer Experience Consulting
Digital Customer Experience
Points of Service and Face-to-Face Interactions
Management
Self-Service
Technical support
Telesales Headquarters Dubai, United Arab Emirates Type of business Held company part of Teyliom Global Capital | ||
Abdoulaye sarre chairman and co founder pcci group
PCCI Group is a multinational business process outsourcing (BPO) company focused on customer experience and operations outsourcing and operating in Africa, Europe and the Middle East.
Contents
Pcci group project 2009
History
Created in 2001 in the United Kingdom and France, PCCI Group is strengthened by its parent company Teyliom Group, a conglomerate that operates in properties, hospitality, finance, telecom, industry and energy. PCCI started its operations with Orange in France by offering services in the field of customer acquisition and commercial telemarketing and continued growing to offer inbound and multichannel services. PCCI Group has quickly emerged as a key player delivering consistent and branded customer experience. Since then, the group has continued to expand its activities, with the opening in 2009 of subsidiaries in emerging countries. In 2016 PCCI stretched its footprint to reach 20 countries and currently employs over than 5,000 employees.
Growth
PCCI Group delivers its services primarily in English and French and has multiple Fortune 500 companies as clients including European, Middle East and African leaders in telecommunications, media, BFSI, energy, retail and tourism. PCCI Group is part of the Global Teyliom Capital Group.
Locations
PCCI headquarters are located in Dubai (UAE) with operations in Paris (France), London (United Kingdom) and in emerging markets.