Suvarna Garge (Editor)

Macquarie Telecom

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Type
  
Public (ASX: MAQ)

Headquarters
  
Sydney, Australia

Macquarie Telecom

Industry
  
Telecommunications, Cloud Computing, Colocation, Cyber Security

Founded
  
Sydney, Australia, 1992

Key people
  
David Tudehope, CEO Aidan Tudehope, Managing Director, Macquarie Government Peter James, Chairman Brent Henly, Chief Financial Officer

Products
  
Data Networks IP VPN Solutions Metro Ethernet ADSL2+ Business Broadband Business Hosting Managed Hosting Dedicated Servers Server Virtualization Data Centres Colocation VoIP & Voice Fixed Line Business Phones Business Mobiles

Macquarie Telecom Group Limited (ASX MAQ) - Macquarie Telecom is a managed hosting and telecommunications company. It has offices in Sydney, Melbourne, Canberra, Brisbane and Perth. It owns and operates several data centers.

Contents

Macquarie Telecom was founded in July 1992 shortly after telecommunication deregulation in Australia. The company was listed on the Australian Securities Exchange (ASX) in 1999.

The company's focus on providing a great customer experience is core to the service offering and differentiation. Net Promoter Score or NPS is the measure of customer loyalty that is assessed on a scale of - 100 to +100, where a score of greater than +50 is excellent.

As announced on 15 March 2017 as part of the recent ASX announcement, Macquarie’s net promoter score (NPS) is +66 for Q2 FY17 – the Australian leading NPS.

Macquarie Telecom Group - the new brands

On 28 July 2016, Macquarie Telecom Group was announced with three distinct businesses – Macquarie Telecom, Macquarie Cloud Services and Macquarie Government:

  • Macquarie Telecom is a full service business provider of data, voice, mobile and colocation services.
  • Macquarie Cloud Services provide cloud hosting services and hybrid IT. We integrate data centres, cloud, and dedicated servers.
  • Macquarie Government provides services to Federal and State Government agencies, including secure internet and secure cloud services.

    • Industry Group Membership

    Macquarie Telecom Group is a member of the following groups:

  • Member of the Communications Alliance, Australian Information Industry Association (AIIA) and Australian Telecommunications Users Group (ATUG)
  • Founding member of the Competitive Carriers' Coalition and Asia Pacific Carriers' Coalition.
  • Australian Interactive Media Industry Association (AIMIA) Hosting Partner
  • Member of The Green Grid, a global consortium dedicated to advancing energy efficiency in data centres and business computing environments.

    • It was the first carrier to sign all 13 Australian Communications Media Authority (ACMA) (formally Australian Communications Authority) registered Australian Communication Information Forum (ACIF) Codes.

    Certifications

    Macquarie Telecom Group holds the following certifications:

  • SAI Global ISO/IEC 27001:2005
  • PCI DSS Certification
  • Australian Signals Directorate Gateway (ASD)
  • Australian Signals Directorate (ASD) Certified Cloud Services List (CCSL)
  • SunTone Security Solutions Certification
  • Microsoft Gold Certified Partner
  • VMware Authorised Hosting Provider
  • Red Hat Enterprise Hosting Partner
  • Lucent Technologies Network Hosted Services Solution Architecture Standard
  • ISO 9001:2000 accredited

    • Data Centre and Hosting

    Macquarie Telecom Group runs several data centers as part of its business selling managed services and managed hosting. The data centres are located in Sydney and Canberra and are branded by Macquarie Telecom Group as "Intellicentre". Its second Sydney Data Center, Intellicentre 2, was opened September 2012, and it has Intellicentre 4 in Canberra.

    Any modern data centre is expected to provide redundancy of utilities and physical plant, as well as some level of physical security. Macquarie Telecom Group's data centres are fairly typical of this and provides:

  • Telecommunications connectivity - The data centres use the Macquarie Telecom Group network, AAPT, Telstra, PowerTel and AARNet for Internet routing, and has multiple telecommunications providers providing connectivity to the data centre.
  • Air conditioning - the data centre has 25 cooling units, each with 75 kW heat rejection. There is N + 1 redundancy, with units able to handle 100% of capacity with one or more spare in case of failure. The facility also has dual redundant cooling pumps, cooling towers and heat exchangers.
  • Fire protection - the data centre has multi-point aspirated Cerebrus smoke detection with VESDA. In the event of fire, there is a FM 200 (main fire suppression), portable fire extinguishers and dry pipe pre-action sprinklers (as last resort).
  • Physical Security - the data centre entry contains mantraps with hand-scanners. Code and proximity cards to restrict access to entry doors, and video monitoring of all doors, riser cupboards and plant rooms. The CCTV is equipped with motion detection and there are fixed cameras with digital recording capability and HDD archive.
  • Electricity supply - the data centre is served by 3 separate power grid transformers, with only one connected permanently.
  • Uninterruptible power supply - The data centre has 3 x 500 kva UPSs that have the capability of 15 minutes of full usage on batteries. As with any other data centre, both primary UPSs are continuously online and all power to the data facility is fed through them. Expectation is that within three minutes of the mains power supply outage backup generators will be able to supply power.
  • Diesel generators - the data centre has 2 x 1675 kva diesel generators for backup power.
  • Test Procedures - the data centre is tested on a monthly basis.
  • Certifications - The data centre holds security related certifications including ISO 27001, the Australian Security Intelligence Organisation (ASIO) T4 and the Defense Signals Directorate Gateway.
  • Redundancy - the hosting service also sells a virtualised redundant site in Melbourne.

    • Clients

    Some clients include: PBL Media, Unity4 Pty Ltd, News Limited, Department of the Prime Minister and Cabinet, Webjet, Habbo Hotel, Radio Rentals, Austin Group Limited, Bristow Helicopters, NineMSN, Mannway Logistics, Haymarket Media, Showbiz International, Bized Services, Registries Limited.

    Awards

    Macquarie Telecom won the ‘Best Customer Care’ award for Personal Accountable Service at the World Communication Awards in London in 2008.

    References

    Macquarie Telecom Wikipedia
    (Text) CC BY-SA


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