MTR Service Update is an online service that provides MTR service information through Twitter. It was founded by a group of Post-80s MTR employees and passengers. Messages are provided in Traditional Chinese and English. Although some of the founders are MTR employees, the service is not official.
Contents
According to its Facebook page, MTR does not always take responsibility for its failures.
Motivation
The team was founded because of dissatisfaction with MTR on communicating about service disruptions. Moreover, London Underground, which is the model for the MTR, has a perfect mechanism on reporting service disruptions.
Operational Challenges
As the service is user-driven, passenger involvement is very important. The team is working to fill information gaps in areas with low participation levels, such as Tseung Kwan O.
Mobile Application
In addition to providing service on Twitter, the team has developed applications for popular mobile platforms.