Industry Repair Number of locations 7 (June 2015) | Founded 1999 | |
Founder Arthur Zilberman (Chairman and CEO) Headquarters New York City, United States Area served New York, New Jersey, Florida, North Carolina | ||
LaptopMD is a New York-based IT service with across the Tri-State area. Launched in 1999 by Arthur Zilberman, the service provides repair for most devices, including computers, laptops, smartphones, tablets and more.
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The flagship office is located on 35th Street (Manhattan) between 7th and 8th Avenues, next to Penn Station. Because of its location, tourists tend to rely heavily on LaptopMD and staff members speak English, Spanish, Russian, Hungarian, Polish, Ukrainian and Tatar. The service has also launched two locations in New Jersey: Pompton Plains and Morristown, as well as three sister service offices in Florida and one in North Carolina.
History
In 1999, Arthur Zilberman founded LaptopMD. Technological advances such as web-based live chat earn the service three to four extra customers a day.
Zilberman prioritized speedy recovery. Most repairs can be done on the same day including smartphone screen replacements in as fast as 15 minutes.
In 2012, Zilberman opened a LaptopMD location in Pequannock Township, New Jersey for the convenience of New Jersey clients. The success of the Pompton Plains location led to further expansion, with the 2015 opening of LaptopMD's third location in Morristown, New Jersey.
Sister services
Matt Ham, a managing partner of LaptopMD, moved to Florida in early 2013 and opened Computer Repair Doctor, a sister service of LaptopMD. He desired for the new business to "provide the same high level of quality repair services that Matt oversaw in New York." Computer Repair Doctor received a Dandi Award in 2014, an award given to a “business that demonstrated the capacity to growth both in business and civic life.”
Along with LaptopMD, Zilberman is owner of Data Recovery MD, a data recovery service founded in 2015. Data RecoveryMD serves the entire United States and some parts of Canada with Level 3 data recovery.