A ladder interview is an interviewing technique where a seemingly simple response to a question is pushed by the interviewer in order to find subconscious motives. This method is also very popular for many businesses when conducting research to understand the product elements personal values for end user.
It begins with a simple question, and then another question is asked about that response. For example, an interviewer may ask: "How come you skipped class?" and the response may be: "I went out with my friends". The next question would be something like "Why did you go out with your friends?". Essentially, the format is as follows:Interviewer: "Why x?" Subject: "Because z" Interviewer: "Why z?" Subject: "Because b" Interviewer: "Why b?"
The first responses are generally functional justifications, like "I went out with my friends because I wanted some pizza", or "I wanted some pizza because I used to eat it as a child"; but eventually the interviewer hopes to reach a virtue justification like "It's good to be childish". Then it is fair to conclude that the interviewee skipped class because he valued childishness.
Introduction to laddering theory
Thomas J. Reynolds and Jonathan Gutman were the founders and pioneers of the laddering theory.
Usage in marketing technique
This technique is used for marketing in order to see what values inspire the consumption of the particular product. A chocolate bar producer would do this test so they can match the most common terminal virtue to their product in an advertisement. For example, the virtue of justice, or a virtue of efficiency, or in the above example, the virtue of childhood.
The Laddering technique allows businesses get to know their customers better by asking them simple direct questions.
The interview environment
In the beginning of the interview process, the interviewer should build good rapport with the interviewee. Making the respondent aware there will not be judged for their right and wrong answers. By adapting this technique of environment the purpose of the laddering interview can be accomplished.
Two basic problems of laddering
Before getting into this specifics of interviewing techniques, it is important to identify the problems associated with laddering. The two most common problems are outlined below.
1. The Respondent Really Does Not "Know" the Answer
When a question is asked as to why a particular reasoning is important to them the person been asked the questions in most cases does not necessarily have a valid response.
2. Issues That Become Too Sensitive
As the interviewee is taken through the laddering process the questions asked become more of a personal nature. As the questions continue the respondent does not necessarily answer the questions being asked correctly, instead any answer is given which may not relate to the topic. One of the reasons could be avoidance.
Strengths and weaknesses of laddering
Some of the plus points of the laddering technique is that it provides reasoning behind certain behaviors and or choices.
Laddering is a way to draw out a response or answer from someone that might not be revealed through other conventional methods.
This form of technique can very be tiring and or boring for the interviewee as the same questions are asked over and over again.
Another weakness is the interviewee may find the questions very difficult and the answers can be less reliable.
Features of laddering in qualitative marketing
This process seeks to understand why goods and services are bought by people.