Type Private Area served Worldwide Headquarters London Parent organization Eckoh | Industry Software Company Website Klick2Contact Founded 2011 | |
 | ||
Key people Graham Pollard (CEO),
Ross Sampson (Managing Director) | ||
Klick2contact mp4
Klick2Contact EU Ltd (K2C) is a United Kingdom based provider of cloud based Live Help services for e-commerce websites. The company was founded in 2010. It is a telecommunication company which offers a portfolio of collaboration tools, including Klick2Call Back, Klick2Chat, and Klick2Video for the e-commerce landscape.
Contents
In July 2016, Klick2Contact was purchased by the contact centre secure payment and customer engagement specialist Eckoh Plc. Klick2Contact continues to operate under its brand name and describes itself as an Eckoh company.
History
Klick2Contact was formed in 2011 and is run by experienced telecommunications, web experts, programmers, software development experts and retail market consultants to provide website owners and e-tailers across the Globe with a range of business enhancing services that allows companies to interact in real time with their customers while they are on their website. Klick2Contact's first round of financing was from Central European venture capital firm, Credo Ventures. In 2015 Klick2Contact partnered with Transversal, it would be providing knowledge solutions for the cloud to Klick2Contact. Since then K2C have developed their own Knowledge Base solution/
Products and Services
The K2C suite of Live Help and Customer Engagement Services consists of Web Chat, Instant Call-Back, Knowledge Base, Social Media Monitoring and Engagement, Full Workflow and Email Management too – all offered in real time and accessible through one Omni-Channel Console. Klick2Contact offers a hosted suite of applications designed specifically for e-commerce retailers to help them interact with customers in real-time, decrease website abandonment, and increase sales conversions.
Klick2Contact works on improving customer relationships which in turn results in more sales and hence generates more revenue. Klick2Contact delivers Hosted service provision means that the user of the service receives all of the benefit with none of the hassle Customer Premises. Klick2Contact also provides option to enable Intuitive call-back notification which acts according to the users specification - timing, errors, page views & product details Facilitating real conversions - Instantly connects you to your customers via landline and/or mobile, live web-chat or co-browse, interacting at the consumers point of interest. Klick2Contact delivers a managed network from the time a customer clicks, Klick2Contact routes the call/chat providing end to end service. Quick and easy to deploy free to implement works across any carrier network, over the internet, broadband, telephone and/or wireless protocols and to any device - computers, mobile phones, landlines, tablets, PDA’s.