|Abbreviated title (ISO 4) J. Serv. Res.|
Publisher Sage Publications
|Discipline Business studies|
Edited by Mary Jo Bitner
Publication history 1998-present
The Journal of Service Research is a quarterly peer-reviewed academic journal that covers the field of business studies. The editor-in-chief is Mary Jo Bitner (Arizona State University). The prior editors-in-chief were Katherine Lemon (Boston College), A. Parasuraman (University of Miami), and Roland Rust (University of Maryland). The journal was established by Rust in 1998 and is published by Sage Publications.
Abstracting and indexing
The journal is abstracted and indexed in Scopus and the Social Sciences Citation Index. According to the Journal Citation Reports, its 2011 impact factor is 2.143, ranking it 26th out of 111 journals in the category "Business".
Best Paper Award
Each year the editorial review board votes on the best research paper that was published during the prior publication year.