Suvarna Garge (Editor)

Institute of Customer Service

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Founded
  
1996

Type
  
Nonprofit organization

Institute of Customer Service contactcentrescomwpcontentuploads201506ins

Key people
  
Jo Causon (chief executive)

Website
  
www.instituteofcustomerservice.com

Headquarters
  
Colchester, United Kingdom

Profiles

Customer experience seminar 2016 institute of customer service presentation


The Institute of Customer Service is a company limited by guarantee, operating a membership body concerned with customer service. It claims to deliver benefits to organisations and individuals who purchase membership, with the aim of improving their customers’ experience and their own business performance. Membership is available for purchase by individual customer service professionals and organisations. Nearly 5,000 individuals and over 400 organisations are members.

Contents

The Institute says that it runs National Customer Service Week in the first full week of October each year and also

  • publishes research on customer service topics
  • is a membership organisation for organisations and individuals
  • offers its own awards to its own member organisations
  • offers customer service benchmarking and accreditation services to organisations
  • operates JobsBoard, an online customer service recruitment service
  • produces the UK Customer Satisfaction Index twice a year.
  • Improve your customers experience with the institute of customer service


    References

    Institute of Customer Service Wikipedia


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