Type Public Number of locations 40 centers (2009) Services Call centers Founded 1983 Total equity 167.2 million USD | Traded as NASDAQ: ICTG Area served Worldwide Headquarters Newtown Number of employees 18,000 | |
Industry Business process outsourcing | ||
The link between manufacturing and business mes by ict group
ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown.
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During the global financial crisis of 2008–2009, it began closing call centers in the United States and Canada, and reducing staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.
On February 2, 2010, ICT was officially acquired by Sykes Enterprises, Inc., a Tampa-based company.
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References
ICT Group Wikipedia(Text) CC BY-SA