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Ho Ren So

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“Ho-Ren-So” is a business mantra or mnemonic acronym in Japanese business culture. It is an “abbreviation of “Hokoku” (to report), “Renraku" (to inform) and “Sodan”(to consult), and is more memorable as a homonym of hōrensō, the Japanese word for "spinach". It is utilized as a basic business rule in Japan to conduct smooth business communication. The origin of “Ho-Ren-So” comes from Tomiji Yamazaki who was the ex-president of Yamatana Security firm. In 1982 He started using the term for effective business communication in his firm and it has been widely spread and used throughout Japan through his book, “Strengthen your company with Ho-Ren-So”.

Contents

ho ren so


Description

Hokoku” is to report on a process or result of business from a subordinate to a superior. In Japan, subordinates don't have much authority to make business decision. Usually the decisions are made by an organization as a whole. Therefore, a subordinate must report everything to superior immediately and exactly. It is especially important to report a mistake or a problem immediately because his/her superior has the responsibility for it.

Renraku” is to inform facts. One must inform the facts and decision to the relevant parties. One should not include one opinion and guesses. If "Renraku" is not done or not completed, then you cannot control your team. And then, "Renraku" communicated to the people who need it. Finally, "Renraku" done quickly. Its content might need to prepare for the next action.

Sodan” is to consult or discuss. For example, a superior give a subordinate an advice, and an employee talks over with superior about some unnecessary consultation in Japanese business. Because a superior rarely speaks to a subordinate in the Japanese company, but, they want to be ask for their advice. They want others to think that "you can always count on me." So, they feel better if they receive request for consultation from their subordinate.

Pros and Cons

There are many pros to incorporating the "Ho-Ren-So" philosophy. First, if a trouble of tasks is reported, it can be resolved quickly because a manager controls it and decides how to resolve it. Next, if information is contacted with team members and it is known all members of a team, they can control a schedule and a task each other. Finally, if information is consulted from a subordinate, a decrease of quality will be prevented and it will not be worked again.

On the other hand, there are some Cons in "Ho-Ren-So". First, there is a cost of management. It needs a lot of times to do it. Thus employees can not get enough time to do your work. Next, a subordinate always waits for an order from his/her manager. It prevents that they do not consider of their tasks by themselves.

References

Ho-Ren-So Wikipedia