Type GmbH Products Parcel delivery Founded 1 June 1972 Parent organization Otto GmbH | Industry Courier Website www.hermesworld.com Headquarters Hamburg | |
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Area served United Kingdom, Italy, Austria, Germany, China, Russia Key people Marc Dessing
Chief Operating Officer Subsidiaries V2S, OOO, Hermes Transport Logistics GmbH, Hermes Italia Spa, Hermes Einrichtungs Service GmbH & Co. KG Profiles | ||
Hermes Group is a parcel delivery company headquartered in Hamburg, Germany, with operations also in Austria, Italy, China, Russia and the United Kingdom.
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Germany
In Germany, Hermes Logistik Gruppe (HLG) is the country's largest post-independent provider of deliveries to private customers. Hermes has been the official Premium Partner of the Bundesliga since 2013.
United Kingdom
In the UK, Hermes processes 300 million parcels each year. The company operates a network of nearly 10,000 independent couriers that provide doorstep delivery. Through this network, Hermes provides delivery services to many online retailers in the UK, including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group and ASDA
In September 2013, Hermes was named the Best Mail/Home Delivery Solution provider at the ECMOD Direct Commerce Awards.
In 2014, the company was named as the second worst parcel delivery services in the UK by a consumer survey, with 30% of customers rating their experience as "bad".
In January 2016, Hermes confirmed that the 2015 peak period was its busiest to date. During December 2015, the company processed 30.3 million parcels, representing a 24% increase on the previous year. The busiest day of the year fell on Friday 4 December, when Hermes processed 1.4m parcels.
In September, the government requested that HM Revenue and Customs consider launching an investigation into Hermes, after workers alleged they received pay equivalent to lower than the UK's current minimum wage.
myHermes
Hermes also owns myHermes, which was launched in 2009. myHermes provides a delivery and collection service for SMEs and members of the public via doorstep collection and its "myHermes ParcelShops". There are currently more than 3,500 ParcelShops across the UK, based in local supermarkets, petrol stations and shopping centres. In 2014, Hermes signed a partnership agreement with Payzone to launch 1,000 myHermes ParcelShops in Payzone outlets