Founder John Porter Number of employees over 3,000 worldwide Founded 1995 | Area served International clients Type of business Private | |
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Industry Business process outsourcing (BPO)Offshore outsourcingCall center consultingTelemarketingBack-office support Key people Paul Liljenquist(President)Bill Wiser(Vice President – Information Technology)Bryan Tesh(Vice President – Accounting & Finance)Chris Hislop(Director – Human Resources)Laurence Walters(Vice President – Operations) Services Call centers, BPO, customer support and back-office processing Profiles | ||
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Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, England, Nicaragua, India, China, and the Philippines.
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It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.
Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.