Trisha Shetty (Editor)

Delivery Performance

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Delivery Performance (DP) is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customers demand to the wish date. Following the nomenclature of the DR-DP-Matrix three main approaches to measure DR can be distinguished:

Contents

  • D P T V
  • D P D S
  • D P T S
  • Type of measurement: volume (V)/singular(S) Type of view: on time (T)/ delivery (D)

    Formula

    If ( ( D e m a n d p , c + B a c k l o g p 1 , c ) > 0 )

    D P T V = D e l i v e r e d p , c + P r e d e l i v e r y p 1 , c D e m a n d p , c + B a c k l o g p 1 , c

    Else

    NULL

    Demand:= customers wish c:= product identifier p:= Time period e.g. a day, a week, a month ...

    The cumulation over a period and a group of product identifiers c is done as follows: D P p , c = p , c ( D P T V ) c o u n t p , c ( D P T V <> N U L L )

    whereas p is determined by demand period

    Singular case definition

    To fit to the needs of the environment, the granularity of a singular case ( D P S ) has to be defined. In general a singular case is described by a n-Tuple consisting of a set of the following order and delivery details:

  • order number
  • customer identifier
  • product identifier
  • wish date of customer
  • confirmed date of supplier
  • ship to information
  • delivery date
  • delivery note number
  • Formula

  • D P D S
  • After a singular case has been delivered to the customer its DP is measured as follows:

    arrival date = delivery date + transit time

    By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c (e.g. customer, product, ...) the delivery performance is calculated as follows:

    D P p , c = p , c ( D P ) c o u n t p , c ( s i n g u l a r c a s e s )

    whereas p is determined by the arrival date

  • D P T S
  • After a period has elapsed all singular cases with wish date within period are considered and their DP is measured as follows:

    arrival date = delivery date + transit time

    By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c (e.g. customer, product, ...) the delivery performance is calculated as follows:

    D P p , c = p , c ( D P ) c o u n t p , c ( s i n g u l a r c a s e s )

    whereas p is determined by the first confirmed date

    Result

    0%≤ D P T / D S / V ≤100%

    References

    Delivery Performance Wikipedia