Defense Travel System (DTS) is a fully integrated, electronic, end-to-end travel management system that automates temporary duty travel (TDY) for the United States Department of Defense. It allows travelers to create authorizations (TDY travel orders), prepare reservations, receive approvals, generate travel vouchers, and direct deposit payment to themselves and the government charge card vendor, all via a single web portal that is continuously available. The Business Transformation Agency has program oversight and the Defense Travel Management Office, Office of the Under Secretary of Defense for Personnel and Readiness has functional oversight.
Contents
DTS benefits are claimed to include:
Encryption is used (the DBsign software package with HTTPS), with combined Common Access Card and PIN logins to authenticate users.
Customer support
Travel Assistance Center (TAC)
The TAC provides continuous travel assistance to the Defense travel community before, during, and after official travel. A team of analysts are trained to answer questions on a range of travel-related topics including DTS, DoD travel card, travel policy, commercial travel services and programs, and allowances and entitlements.
Travel Explorer
Travel Explorer (TraX) is claimed to be a user-friendly web solution that offers a centralized source of travel information. TraX functions as an extension on the TAC and allows users to submit a call center ticket, track the progress of open tickets while TAC representatives conduct research, or search and review responses to previously submitted questions. Users are encouraged to explore the self-help features for instant access to hundreds of frequently asked questions, as well as discover the training opportunities and trip planning tools. Users must register for a TraX account through the Defense Travel Management Office's portal.