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Decision Model and Notation (DMN) is a standard published by the Object Management Group. It is a standard approach for describing and modeling repeatable decisions within organizations to ensure that decision models are interchangeable across organizations.
Contents
- Use cases for DMN
- Benefits of using DMN
- Relationship to BPMN
- DMN BPMN example
- New bank account process
- Certify new account decision
- Client category
- Summary example
- References
The DMN standard provides the industry with a modeling notation for decisions that will support decision management and business rules. The notation is designed to be readable by business and IT users alike. This enables various groups to effectively collaborate in defining a decision model:
The DMN standard is complementary to the BPMN standard. BPMN defines a special kind of activity, the Business Rule Task, which "provides a mechanism for the process to provide input to a business rule engine and to get the output of calculations that the business rule engine might provide".
DMN has been made a standard for Business Analysis according BABOK v3.
Use cases for DMN
The standard identifies three main use cases for DMN
Benefits of using DMN
Using the DMN standard will improve business analysis and business process management, since
Relationship to BPMN
DMN has been designed to work with BPMN. business process models can be simplified by moving process logic into decision services. Even though decision model notation is a separate domain within the OMG, the DMN spec provides an explicit way to connect to processes in BPMN. DMN provides a schema model in XML format that includes two connection points. First, there is an explicit list that denotes the processes and tasks that use the decisions. Next, DMN provides an input and output data type that implicitly corresponds to the rule activity that invokes the knowledge bases of the decision. In table 7 of the proposed OMG Specification, the class model for the decision defines the BPMN processes and tasks that require the decision to be made (usingProcesses and usingTasks).
DMN BPMN example
As mentioned, BPMN is a related OMG Standard for process modeling. DMN was designed to complement BPMN and provides a separation of concerns between the decision and the process. The example here describes a BPMN process and DMN DRD (Decision Requirements Diagram) for onboarding a bank customer. Several decisions are modeled and these decisions will direct the processes response.
New bank account process
In the BPMN process model shown in the figure, a customer makes a request to open a new bank account. The account application provides the account representative with all the information needed to create an account and provide the requested services. This includes the name, address and various forms of identification. In the next steps of the work flow, the 'Know Your Customer' (KYC) services are called. In the 'KYC' services, the name and address are validated; followed by a check against the international criminal database (Interpol) and the database of persons that are 'Politically exposed persons (PEP)'. The PEP is a person who is either entrusted with a prominent political position or a close relative thereof. Deposits from persons on the PEP list are potentially corrupt. This is shown as two services on the process model. Anti-money-laundering (AML) regulations require these checks before the customer account is certified.
The results of these services plus the forms of identification are sent to the Certify New Account decision. This is shown as a 'rule' activity, verify account, on the process diagram. If the new customer passes certification, then the account is classified into onboarding for Business Retail, Retail, Wealth Management and High Value Business. Otherwise the customer application is declined. The Classify New Customer Decision classifies the customer. If the verify-account process returns a result of 'Manual' then the PEP or the Interpol check returned a close match. The account representative must visually inspect the name and the application to determine if the match is valid and accept or decline the application.
Certify new account decision
An account is certified for opening if the individual's' address is verified, that valid identification is provided, and that the applicant is not on a list of criminals or politically exposed persons. These are shown as sub-decisions below the 'certify new account' decision.The account verification services provides a 100% match of the applicants address. For identification to be valid, the customer must provide a driver's license, passport or government issued ID.
The checks against PEP and Interpol are 'Fuzzy' matches and return matching score values. Scores above 85 are considered a 'match' and scores between 65 and 85 would require a 'manual' screening process. People who match either of these lists are rejected by the account application process. If there is a partial match with a score between 65 and 85, against the Interpol or PEP list then the certification is set to manual and an account representative performs a manual verification of the applicant's data. These rules are reflected in the figure below, which presents the decision table for whether to pass the provided name for the lists checks.
Client category
The client's on-boarding process is driven by what category they fall in. The category is decided by the:
This decision is shown below:
There are 6 business rules that determine the client's category and these are shown in the decision table here:
Summary example
In this example, the outcome of the 'Verify Account' decision directed the responses of the new account process. The same is true for the 'Classify Customer' decision. By adding or changing the business rules in the tables, one can easily change the criteria for these decisions and control the process differently.
Modeling is a critical aspect of improving an existing process or business challenge. Modeling is generally done by a team of business analysts, IT personnel, and modeling experts. The expressive modeling capabilities of BPMN allows business analyst to understand the functions of the activities of the process. Now with the addition of DMN, business analysts can construct an understandable model of complex decisions. Combining BPMN and DMN yields a very powerful combination of models that work synergistically to simplify processes.