Type Private Headquarters London Number of employees 25 | Website www.contactengine.com Founded 2009 Parent organization Nemisys Enterprises Ltd. | |
 | ||
Founder Dr Mark K. Smith
Andy Ayers
Giles Bryan Key people Dr Mark K. Smith (CEO)
Andy Ayers (CTO)
Giles Bryan (CCO)
James Sergeant (COO)
Bob Mann (Chairman) | ||
ContactEngine is a privately owned technology and communications company founded in 2009. ContactEngine is a SaaS platform that automates the conversations between corporates and their customers for multimillion-pound companies such as Virgin Media, Sky, British Gas and Telecom Italia.
Contents
ContactEngine works with multinational corporations, government departments and worldwide charities. ContactEngine technology is used in a range of industry sectors including: telecommunications, engineering, education, gaming, healthcare, household services, media, pharmaceutical, retail, sport and transport.
Technology
ContactEngine uses all communication channels including SMS, auto dial phonecalls, email, smartphone, and tablet apps, video, mobile optimised websites, social networks and hard copy mail. Cloud-hosted communications servers allow for the collection and distribution of any kind of digital content: audio, video, image and text. ContactEngine makes its technology available to corporates via Software as a Service (Saas).
ContactEngine also makes its audio and video broadcasting services available via smartphone / tablet apps, standard telephony, and satellite telephony.
Services
Communication Toolkit: Provides two-way communication between multiple-layers of management and staff.
Appointment Control: Confirms appointments between corporates and their customers.
Survey: A tool for businesses to acquire qualitative and quantitative feedback about their service from their customers.
Customer Care: Enables corporates to receive immediate feedback on the quality of their service shortly after a service has been administered.
Awards
History
ContactEngine began as the broadcasting service ipadio. ipadio's core broadcasting technology was first used on November 1, 2008 via satellite phone from the mid-Atlantic, during the Transat Classique Lagasse race on a yacht called Infanta. The name ipadio comes from Internet Protocol Radio.
2009-10: ipadio software is used across a vast amounts of projects and events by a range of different organisations. For example, Oxfam used ipadio for the first broadcasts from the 2010 Haiti earthquake and the World Transplant Games on the Gold Coast of Australia
2010: Virgin Media become the first corporate client, followed by HomeServe. Move to offices in Farringdon. Boris Johnson became one of the first celebrity users.
2011: New clients include Grant Thornton, Ladbrokes, London Midland, The Football Association, Guinness. Video added to ContactEngine's broadcasting capabilities.
2012: Further clients include NHS and Steria, JustGiving, LOCOG, Thames Water, Sony, O2 Health, United Utilities, Calibre, London 2012 and SSP UK. Android app with video added to previous audio and phone broadcasting features.
2013: ipadio launches its free (ipadio) consumer app for iOS in April 2013. New HD video sharing possibilities are being investigated. Move of offices from Farringdon to Shoreditch, East London.
2014: Official name change from ipadio to ContactEngine. New clients include: Aegis, Anglian Water, Asda, BBT, Bromford, Bupa, Carlsberg, England Golf, Flybe, Ladbrokes, Novonordisk, Old Mutual, Virgin Trains.
2015: Further clients include bSkyb, Telecom Italia, Whirlpool and Renault. ContactEngine is embedding natively within key CRM's, such as Salesforce and Microsoft Dynamics. ConactEngine bolstered the senior management team, as well as hiring agents in Italy, Germany and France. In 2015, ContactEngine will get its registration for ISO/IEC 27001 for Information Security Management.
Funding
Funding ContactEngine was incubated by 3rd Sector digital communication specialists Nemisys, a company which ContactEngine's directors also founded. In January 2011, ContactEngine secured a £1m investment from the London Business Angels one of Europe's leading investment networks, the second half of which was accessed in 2013.