Developer(s) Comm100 License Proprietary (SaaS) | Operating system | |
Initial release August 5, 2009 (2009-08-05) Type Live support software, e-commerce, web analytics Website www.comm100.com/livechat | ||
Comm100 Live Chat is a live support software product offered via the SaaS (Software as a Service) model. It enables businesses or organizations to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction.
Contents
History
The first version of Comm100 Live Chat was released on August 5, 2009. In October 2011, Comm100 Live Chat was featured in Apps of the Month on TechRepublic by Scott Lowe. The company hit the 200,000 registered business users mark in October, 2012. In January 2013, Comm100 Live Chat released version 7.0 which features Salesforce integration and a re-designed operator console. In the same month, Comm100 Live Chat was ranked top 3 in the "2013 Best Enterprise Chat Software" category on TopTenReviews. Zero downtime during the upgrade of Comm100 Live Chat was made possible in March, 2013. Comm100 Live Chat was a silver winner of Best in Biz Awards International that year.
Features
Comm100 Live Chat consists of 3 parts: web chat window, operator console and control panel. All of them have a totally web-based version that works with all major web browsers(Chrome, IE, Firefox, Safari, Opera, etc.) on all major operating systems(Windows, Mac, Linux) while the operator console also has a cross-platform compatible desktop app and apps for mobile devices (iPhone, iPad, Android, BlackBerry).
Key features of Comm100 Live Chat include:
Integrations
Comm100 Live Chat offers plugins or integrations with the following: