Chester Barnard

Biography

In his youth, Barnard worked on a farm, then studied economics at Harvard University, earning money selling pianos and operating a dance band. He did not obtain his Harvard BA because he did his four-year work in three years and could not complete a science course, but a number of universities later granted him honorary doctorates.

Barnard joined the American Telephone and Telegraph Company (now AT&T) in 1909. In 1927, he became president of the New Jersey Bell Telephone Company. During the Great Depression, he directed the New Jersey state relief system.

He was elected a Fellow of the American Academy of Arts and Sciences in 1939. He was president of the United Service Organizations (USO), 1942-45. Upon retiring from business, he served as president of the Rockefeller Foundation, 1948–52, and as chairman of the National Science Foundation, 1952-54. End 1950s he was among the first members of the Society for General Systems Research.

Work

Barnard viewed organizations as systems of cooperation of human activity, and noted that they are typically short-lived. It is rare for a firm to last more than a century. Similarly most nations last for less than a century. The only organization that can claim a substantial age is the Roman Catholic Church. According to Barnard, organizations are not long-lived because they do not meet the two criteria necessary for survival: effectiveness and efficiency. Effectiveness, is defined the usual way: as being able to accomplish stated goals. In contrast, Barnard's meaning of organizational efficiency differed substantially from the conventional use of the word. He defined efficiency of an organization as the degree to which that organization is able to satisfy the motives of the individuals. If an organization satisfies the motives of its members while attaining its explicit goals, cooperation among its members will last.

Barnard was a great admirer of Talcott Parsons (1902–1979) and he and Parsons corresponded persistently. The two scholars would send manuscripts for commentary to each other and they would write long letters where they engage in a common theoretical discussion. The first correspondence between Barnard and Parsons began in the end of the 1930s and it persisted essentially to Barnard’s death in 1961.

The Functions of the Executive

Barnard's classic 1938 book, The Functions of the Executive discusses, as the title suggests, the functions of the executive, but not from a merely intuitive point of view, but instead deriving them from his conception of cooperative systems.

Barnard summarized the functions of the executive as follows:

Authority and incentives

Barnard formulated two interesting theories: one of authority and the other of incentives. Both are seen in the context of a communication system grounded in seven essential rules:

Thus, what makes a communication authoritative, rests with the subordinate, rather than with his superior. Barnard's perspective had affinities to that of Mary Parker Follett and was very unusual for his time, and that has remained the case down to the present day. He seemed to argue that managers should obtain authority by treating subordinates with respect and competence.

As for incentives, he proposed two ways of convincing subordinates to cooperate: tangible incentives and persuasion. Barnard gives great importance to persuasion, much more than to economic incentives. He described four general, and four specific incentives. The specific incentives were:

1. Money and other material inducements;
2. Personal non-material opportunities for distinction;
3. Desirable physical conditions of work;
4. Ideal benefactions, such as pride of workmanship etc.

The general incentives were:

1. Associated attractiveness (based upon compatibility with associates)
2. Adaptation of working conditions to habitual methods and attitudes
3. The opportunity for the feeling of enlarged participation in the course of events
4. The condition of communing with others (personal comfort with social relations, opportunity for comradeship etc., )

Selected publications