Headquarters Somerville Number of employees 800 | Founded 1977 Type of business Private | |
Industry Private Ambulance Service Number of locations 14 Primary 911 EMS Contracted Municipalities
14 Secondary 911 Coverage Areas
20 Base Locations Area served Greater Boston, Massachusetts Services Emergency and Non-Emergency Medical Services Owner Robert Cataldo
Diana Cataldo
Dennis Cataldo Divisions Somerville Division, Boston Division, Atlantic Division Profiles | ||
Cataldo ambulance service responding code 3
Cataldo Ambulance Service and Atlantic Ambulance Service (a division of Cataldo Ambulance Service) provide dedicated ambulance (EMS) services to sixteen communities throughout the Greater Boston and North Shore areas in the U.S. Commonwealth of Massachusetts. They serve the following communities: Chelsea, Everett, Lynn, Malden, Marblehead, Newburyport, Newton, Peabody, Revere, Salem, Salisbury, Somerville, Swampscott, Waltham, Wellesley, and West Newbury. With base locations throughout all of their 911 communities, Cataldo and Atlantic Ambulance have a wide service area dedicating emergency services, primary backup services, as well as medical transportation to a number of nursing homes, hospitals and other medical facilities throughout the Greater Boston and North Shore areas.
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Company Divisions
Cataldo Ambulance operates with three divisions, each with their respective dispatch/operations centers, but single administrative center.
Somerville Division
The Somerville division, the company's original region, handles emergency and non-emergency services to multiple cities in the northern Metro Boston area. The company's main administrative departments (including billing and accounts payable) operate out of the Somerville division. The Somerville division's operations center was originally located in Somerville, hence the name, but has recently moved to Malden. See Company History, which houses human resources, clinical services, education, Information Technology and corporate offices. The division is referred to as the "Somerville division" however the operations center is called "Malden Operations."
Boston Division
The Boston division handles 911 emergencies for the Cities of Newton, Waltham, and Wellesley as well as many contracts in Boston and surrounding areas. Their most notable contracts are with: Beth Israel Deaconess Medical Center (BIDMC), the Hebrew Rehabilitation Center, Children's Hospital Boston (CHB), Partners HealthCare, TD Garden, and Fenway Park. The BIDMC, in 2007, sponsored two branded ambulances, via donations, to Cataldo Ambulance for the sole use of interfacility transport. The Boston division also handles backup (along with other private companies) to Boston EMS for 911 response to the City of Boston .
Cataldo's Boston division operates primarily out a base in Roslindale, which houses an average of 20 ambulances, 9 chair car vans, the Director of Operations (his vehicle and office), a clinical field supervisor, crew quarters, and a chair car dispatch and regional calltaking center. Another base in Newton houses an additional 5 ambulances (on average), 1 chair car van, and an incident support trailer. Additional vehicles are located at firehouses throughout the City of Newton and a company owned building in Waltham to support those cities.
Atlantic Division
In 2003, Atlantic Ambulance purchased North Shore Ambulance company. Atlantic then had the rights to all of Northshores' contracts. Atlantic uses a white yellow and blue logo and color-scheme on their ambulances. They have their own dispatch and field operations management, however administratively they fall under Cataldo Ambulance. They are referred to as Atlantic Ambulance Service, a division of Cataldo Ambulance. This Division services Lynn, Salem, Marblehead, Peabody, Newburyport, Salisbury, Swampscott, and West Newbury.
Company history
Cataldo was founded in 1977.
Starting July 1, 2008, Cataldo Ambulance acquired the 911 contract for the City of Melrose. This acquisition came after Melrose ended a 10-year contract with another private ambulance service, Action Ambulance. The contract between Cataldo Ambulance and the City of Melrose was signed for three years. Melrose Mayor Rob Dolan said, "Cataldo Ambulance is one of the largest ambulance service providers in the area...The proposal offered the best combination of direct services to the citizens of Melrose and financial benefits to the City of Melrose, as well as countless training opportunities for our public safety employees. The entire package of services offered was superior.” After a formal bid process in September 2010, the City of Melrose signed a three-year agreement with Cataldo Ambulance Service as the City's continued dedicated emergency medical services provider. "Cataldo not only has a strong presence in the city but their emergency response time far exceeds that of the national average. The equipment that is standard to their operations is above what is considered normal standards of care," stated Melrose Mayor Robert Dolan in a press release.
Cataldo's Atlantic Ambulance division also acquired an additional 911 contract in July 2008. The City of Peabody ended a near decade-long contract with Northshore Ambulance by awarding Atlantic Ambulance, a division of Cataldo Ambulance, with the city's EMS coverage. Several months thereafter on December 15, 2008, Atlantic Ambulance, a division of Cataldo Ambulance, officially purchased Northshore Ambulance company, thus acquiring the 911 contracts to the City of Salem, and the Town of Marblehead. Officially, Atlantic's coverage of the Town of Marblehead began on November 21, 2008, and on December 1, 2008, began providing EMS services to the City of Salem.
In September 2009, Cataldo Ambulance Service officially moved its main operations center from Somerville to Malden into a new state-of-the-art, combined operations and training center. The previous training center was located in Chelsea. The Somerville base is still utilized for administration and ambulance services.
Beginning at the start of 2010, Cataldo Ambulance became the 911 EMS provider for the City of Newton. The Newton EMS operations are part of the Boston Division of Cataldo Ambulance. Former Newton Mayor David Cohen made this announcement several months prior to 2010, ending Newton's contract with American Medical Response (AMR).
Communications
Cataldo and Atlantic's new VHF system went into effect around the beginning of December 2006. Communication protocols vary with each of Cataldo's contracted municipalities, however most of them rely on direct radio communication between the covering 911 unit and each area's "Fire Alarm" dispatcher. Every ambulance in the fleet has the capability of communicating with all three of Cataldo's dispatch centers (one for each division), including tactical operations channels, fire department dispatch centers for their entire coverage area, and C-Med (ambulance-to-hospital) communications for all of the Massachusetts EMS regions.
Community Service and Accolades
Cataldo Ambulance has a long reputation of making charitable donations to the communities that it serves. Be it in the form of tangible gifts or life-saving education, the goal is to ensure the highest quality of medical care and knowledge to all of the residents of their communities. Furthermore, Cataldo Ambulance regularly hosts and participates in fundraising events that benefit non-profit research organizations like the American Cancer Society.
Somerville Division
The Somerville Division services the cities of, Chelsea, Everett, Malden, Revere, and Somerville with dedicated 911 ALS units 24 hours-a-day, and provides backup coverage as requested by the City of Melrose. Each municipality has a dedicated Cataldo EMS ALS unit and backup coverage is provided by additional non-dedicated ALS and BLS units positioned at bases throughout the coverage area. The primary trucks are as follows:
Boston Division
Dedicated Cataldo EMS (Boston Division) units for the City of Newton and the City of Waltham, additional ALS/BLS used as backup when needed (as of 12/28/09)
Atlantic Ambulance Division
Dedicated Atlantic EMS units for the City of Lynn, City of Peabody, City of Salem, and Town of Marblehead, Town of Swampscott, City of Newburyport,with additional non-dedicated ALS and BLS used as backup when needed
Command Staff
Cataldo and Atlantic Ambulance ALS Shift Commanders utilize non-transporting SUV's that contain ALS equipment and are designated as a (Class V ambulance.) The Company has 3 EMS Command Vehicles and a heavy duty utility vehicle capable of towing MCI and Incident Support trailers.