Post resigned from DoITT to take position of Executive Vice President and Chief Strategy Officer at New York Law School in April 2012.
Carole Post is a native of Bradenton, Florida. She received a B.S. from the University of Florida and a law degree from Seton Hall University. She is licensed to practice law in New York and Florida.
After graduating from the University of Florida, Post joined Plan Services, Inc. in Tampa, Florida—a division of Dun and Bradstreet. She rose to a national representative position and thereafter was appointed as an executive director. Post remained at Plan Services, Inc. for five years.
Post left her corporate position to attend Seton Hall University Law School in Newark, New Jersey. Upon graduating, Post joined a private law firm in Palm Beach Gardens, Florida, becoming the first female member of the firm. She worked in the municipal law department where she represented local municipal governments in Palm Beach County.
In 1999, one of her clients, the City of Palm Beach Gardens, hired her as Acting City Manager. In the position, Post oversaw all city operations. It was in this position that Post first started to deal with matters involving information technology, particularly concerning the operational and technical issues related to the new millennium. She served in this capacity until mid-2000.
Department of Buildings
In late 2001, Post joined the City of New York, initially as a Deputy Director in the Enforcement Division at the New York City Department of Buildings. She spanned a number of roles at the Buildings Department, later serving as Executive Director of Strategic Planning.
Mayor Bloomberg's Office of Operations
In 2006, Post was appointed Director of Agency Services in Mayor Michael Bloomberg's Office of Operations. Early in her tenure, Post launched NYCStat, a website that provides NYC residents with access to key municipal reports and statistics. Following the 2008 recession, Post led the creation of the NYCStat Stimulus Tracker, which catalogued stimulus funding data to allow NYC agencies and residents to analyze citywide expenses, performance, and job creation metrics. Post also led the upgrade of NYC's 311 call center and 311 online service, as well as the NYC.gov website.
During her tenure, Post also launched the Citywide Performance Reporting (CPR) system, a public dashboard of city agency performance. Post also developed the Street Conditions Observation Unit (SCOUT), an initiative that directs city inspectors to survey every city street once per month to identify issues like potholes, damaged buildings, snow buildup, and illegal dumping. In addition, she modernized the Mayor's Management Report, the official public record of New York City agencies' annual performance in delivering services to the public.
Department of Information Technology and Telecommunication (DoITT)
Post was appointed Chief Information Officer of New York City and Commissioner of the Department of Information Technology and Telecommunication (DoITT) in 2009. Post unveiled a Technology Roadmap for 50 city agencies, 300,000 employees, 225,000 businesses, and 8.2 million residents on April 4, 2010. She also coordinated the adoption of Mayor Bloomberg’s Open Data Law, which required that data across all city agencies be made public and searchable. Following the passage of the law in March 2012, Post managed the new system and worked to improve the accessibility, transparency, and accountability of city government.
Post oversaw the design and rollout of the Citywide IT Infrastructure Services (CITIServ) program, a plan developed in March 2010 to consolidate IT systems of more than 40 agencies and 50 data centers across the city into one shared system. The program was projected to save the city up to $100 million in data management costs over five years. Post coordinated with IBM to manage the construction of a unified technology platform for city services. On March 3, 2011, the first modern data center planned under the CITIServ program opened in Brooklyn.
Post coordinated with the New York City Economic Development Corporation and private sector sponsors to host the NYC Big Apps competition. The annual competition, inaugurated in 2009, challenges programmers and developers to use municipal data to build technology products that solve specific city problems. Post and her department coordinated the collection of data across 40+ city agencies and distributed it to the public through web services that were synchronized with several other cities across the country.
Post managed DoITT participation in a public-private partnership with Microsoft and SelfHelp Community Services to create the “Virtual Senior Center.” Launched on March 10, 2010, the center uses technology to provide home-bound senior citizens in NYC with better access to community services and less social isolation.
In 2011, Post and her department coordinated with government officials in San Francisco and other cities to develop common data standards and enable private application developers to more effectively use city data to solve problems. That same year, Post led negotiations for citywide licensing agreements with software vendors to consolidate dozens of contracts and improve the city’s negotiating power. The consolidation was projected to save the city up to $68 million over five years.
In late 2011, Post launched a citywide program to reduce the broadband gap through targeted arrangements with cable franchisees. The initiative enabled the deployment of free wireless internet across 30 public parks, upgrades to internet service in community centers and libraries, and the installation of expanded fiber cable into commercial and industrial areas of the city.
Post was named a “Top 50 Government CIO” by Information Week: Government magazine in March 2011. She was also named “2011 New York State Public Sector CIO of the Year” at the 2011 New York State CIO Academy on April 6, 2011.
Post coordinated a DoITT partnership with the NYC Department of Youth and Community Development and Time Warner Cable to create the Time Warner Cable Learning Lab at Harlem’s James Weldon Johnson Community Center. The lab, which opened in April 2012, provides free high-speed internet, upgraded computer technology, and e-learning programs for adults and children.
Post joined New York Law School as Executive Vice President and Chief Strategy Officer on April 12, 2012. Soon after joining NYLS, she worked with Dean Anthony Crowell and NYLS faculty on the creation of a new long-term Strategic Plan for the institution. In December 2012, she was appointed to the NYLS Innovation Center Advisory Council.
In October 2016, Post joined the University of South Florida as the Deputy Chief Operating Officer for USF Health. In the role, Post works to ensure an efficient expansion of USF Health's presence in downtown Tampa, with a focus on building a more effective financial model and long term success for the USF Center for Advanced Medical Learning and Simulations (CAMLS).February 2014: The Promise of Civic Innovation in a 21st Century New York (Panelist)
November 2013: Open-Data webinar - Broadcast NYC Open Data with Carole Post (Host)
October 2013: NYC City Bar Boot Camp Training for Lawyers: Using Social Media in your Job Search and Career Advancement (Moderator)
September 2013: Center for Information Technology Research in the Interest of Society (CITRIS) conference: "Can Open Data Improve Democratic Governance." (Speaker)
October 2012: City & State Real Politech Conference (Opening Remarks)
May 2010 / June 2012: Personal Democracy Forum (Speaker)