Type GmbH Website www.buw.de Founded 1993 | Number of employees 4,000 (March 2011) Headquarters Osnabrück Parent organization Convergys | |
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Industry Business process outsourcing Founder Karsten Wulf
Jens Bormann Key people Karsten Wulf
Jens Bormann | ||
The buw Holding GmbH, was an owner-run German company based in Osnabrück acquired by Convergys through a definitive merger, is especially known for its call centres. buw has altogether about 6,000 employees who work in Osnabrück, Münster, Halle, Schwerin, Berlin, Leipzig, and Wismar. in Germany, Pécs in Hungary, and Timișoara and Cluj in Romania.
Contents
History
Jens Bormann and Karsten Wulf, who met at the University of Osnabrück, founded their company in March 1993 as b u. w (Bormann und Wulf) Telefonmarketing GmbH while they still were students. In 2001 the company was restructured. In 2002 employees founded the organisation Lernen fürs Leben ("Learning for Life") which is committed to projects in the Third World, in particular if they serve the purpose to teach people how to make a living on their own.
In 2003 the buw Holding had 1,700 employees in Osnabrück, Münster and Munich. Temporarily it also ran a call centre in Vienna, Austria.
In 2006 the company received the European Call Centre Award for its corporate identity.
In 2008 the holding's turnover was EUR 76 million and in 2009 buw already employed up to about 3,700 people.
In February 2011 a call centre was opened in Timișoara, Romania.
In August 2016 Convergys Corporation has completed its previously announced acquisition of buw, By adding buw’s geographic footprint, complementary client base, and German language capabilities, Convergys becomes the second largest outsourced customer services provider in Germany. The combination creates a team of approximately 7,000 German-speaking service professionals, located in 19 sites and four countries – Germany, Hungary, Romania, and Poland.
Structure
The buw Holding GmbH consists of two main branches:
(That's the part of the company running the call centres. It includes buw customer care operations Osnabrück GmbH, buw customer care operations Münster GmbH, buw customer care operations Halle GmbH, buw customer care operations Leipzig GmbH, buw customer care operations Schwerin GmbH, buw Hungary Kft. and buw Romania S.R.L.)